Experienced Full Stack Performance Analyst – Data Insights and Analytics for arenaflex

At arenaflex, we're a leading entertainment and media conglomerate that's always pushing the boundaries of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key driver of this innovation, using data-driven insights to inform business decisions and drive growth across our various divisions. As a Performance Analyst on our Digital and Travel Operations Analytics (DTOA) team, you'll play a critical role in helping us achieve our goals by leveraging your analytical expertise to drive business outcomes and improve guest experiences.

About arenaflex

arenaflex is a global leader in the entertainment and media industry, with a rich history of innovation and creativity. Our Consumer Insight, Measurement & Analytics (CIMA) team is a key driver of this innovation, using data-driven insights to inform business decisions and drive growth across our various divisions. With a focus on leveraging excellent practices in analytics to seize statistics, analyze, and optimize our virtual and contact middle channels, we're always looking for talented individuals who share our passion for data-driven decision making.

Job Summary

We're seeking an experienced Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you'll be responsible for providing dimension and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. You'll work closely with our team to conduct forecasting, root-cause analysis, and ad-hoc business analysis, as well as provide analytical support to the local operation and partners across the division. This role requires a self-starter who is curious, detail-oriented, and enthusiastic about data storytelling, with the ability to handle ambiguity and meet strict timelines.

Key Responsibilities

* Conduct forecasting, ad-hoc modeling, and deep-dive analysis to inform business decisions

• Monitor agent performance, proactively identify areas that require further research, and perform analyses from start to finish
• Build dashboards and visualizations to inform compelling stories with data
• Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
• Create, maintain, audit, and continuously optimize reports and documents used to track various programs
• Execute programs critical to the business operation under strict timelines

Measurement and Analytics

* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports

• Monitor data quality and document accuracy; improve if needed
• Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
• Apply progressive analytic techniques to test hypotheses and extract actionable insights
• Stay up-to-date with today's data technology trends and share knowledge and best practices with team members

Qualifications

* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role

• Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
• Proactive interest in understanding the "Why" behind performance, decisions, etc.
• Strong attention to detail and ability to follow through on tasks and complete projects on time
• Effective communication skills (verbal, written, and visual)
• Desire to excel in a fast-paced, complex, and ambiguous business environment
• Experience with SQL and R or Python

Nice-to-Haves

* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses

• Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
• Excellent SQL skills and fluency in R or Python
• Ability to quickly adapt and learn new tools and skills
• Ability to maintain and develop relationships with partners/clients/team members
• Graduate degree and/or 4+ years of relevant experience in analytics or data science

What We Offer

* Competitive salary range of $25-40/hour

• Opportunity to work with a leading entertainment and media company
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Flexible work arrangements, including remote work options

How to Apply

If you're a motivated and analytical individual who is passionate about data-driven decision making, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job