Experienced Bilingual Customer Service Representative - Healthcare - 100% Remote (Work From Home)

At arenaflex, our vision is to revolutionize the customer experience by connecting the right people with innovative solutions to deliver outstanding results. We empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional. Are you an exceptional listener... who AIMS HIGHER.REACHES FARTHER when it comes to challenges and solving problems? Can you ACT BOLD.BE PASSIONATE with your impressive communication skills, empathy, and care for each person you speak with? Can you BE ONE.HELP MANY in a way that provides a positive experience? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION? JOIN OUR TEAM TODAY! We are hiring an Experienced Bilingual Customer Service Representative who will support US-based customers' prescription benefits questions and concerns regarding their claims, deductibles, coverage, and more. You do not need a background in healthcare or insurance, just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others. Training will be in English, but you will take inbound calls in both Spanish and English.

Responsibilities:

* Must be fluent in both Spanish and English

• Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits
• Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays and assisting with coverage determination
• Handle prescription refills, order status updates, and tracking
• Educate customers on online self-service for updates and help troubleshoot these self-services
• Empathize and resolve concerns to simplify the customer's healthcare experience
• Navigate through multiple computer applications with speed & accuracy
• Adapt to learn new call types when business needs change & flex support in those areas

Work at Home Requirements:

* High-Speed Internet With At Least 10 Mbps Download Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)

• Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (arenaflex will ship you company equipment to use)
• Must Live in North Carolina
• Dedicated, Quiet, & Secured Workspace with No Distractions
• A USB Wired Headset with Noise Canceling Microphone

Additional Requirements:

* 18+ Years Old & High School Diploma/GED

• 6+ months of customer service experience
• Knowledge with healthcare insurance, requirements for dispensing prescriptions, educating customers, and conducting routine assessment are a plus
• Professional Positive Attitude & Courteous Telephone Etiquette
• Customer focused personality
• Full-Time Schedule Availability to Meet Business Needs (may include weekends)
• Willing to submit a Drug Test and Background Check

Benefits & Perks:

* $15 Hour

• Benefits Eligible After 60 Days
• Access Up To 50% Of Your Pay Immediately After Your Shift
• Health Insurance (Medical, Dental, Vision) & Other Benefits
• Pet Insurance
• Paid, Virtual Training
• Remote Work Environment
• Opportunity for Professional Development
• Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience, and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee's current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.

About arenaflex:

arenaflex partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. arenaflex customer care and call center solutions leverage world-class voice, chat, email, and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on arenaflex and our services can be found on our website.

Job Type:

Full-time

Pay:

$15.00 per hour

Expected hours:

40 per week

Benefits:

* Dental insurance

• Health insurance
• Paid training
• Vision insurance
• Work from home

Schedule:

* 8 hour shift

• Monday to Friday
• Weekends as needed

Location:

* North Carolina (Required)

Work Location:

Remote If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job