Part-time Customer Experience Specialist – Delivering Exceptional Pet Care at arenaflex

At arenaflex, we're passionate about revolutionizing the way we care for our beloved pets. As a Part-time Customer Experience Specialist, you'll be the first point of contact for our customers, providing exceptional support and service that exceeds their expectations. If you're a pet lover with a passion for delivering outstanding customer experiences, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's dedicated to providing top-notch pet care solutions. Our mission is to empower pet owners to make informed decisions about their pets' health and well-being. We're a team of pet enthusiasts who are committed to spreading optimism, showing empathy, and doing good for our furry friends and their human families.

Responsibilities

As a Part-time Customer Experience Specialist, you'll be responsible for:

• Providing timely and effective responses to all inbound customer enquiries and subscription management requests via email and telephone
• Proactively identifying patterns or trends within the department to continually improve our processes and services
• Continuously learning and developing knowledge about our treatments and service offerings to better serve our customers
• Collaborating with our team to resolve customer issues and provide exceptional support
• Staying up-to-date with industry trends and best practices to ensure we're always delivering the best possible experience for our customers
• Participating in regular team meetings and training sessions to stay informed about company updates and initiatives
• Performing additional tasks as required to support the growth and success of arenaflex

Experience Required

To succeed in this role, you'll need:

• 3+ years of experience in a customer-facing role, preferably in e-commerce
• Experience working in a remote environment
• Strong computer literacy, written and verbal skills
• Experience with CRM systems such as Freshdesk, Zendesk, or similar
• Experience with a variety of customer contact methods, including email, telephone, live chat
• Excellent time management and organizational skills
• A customer-centric approach, with a passion for delivering exceptional experiences
• The ability to work independently and as part of a remote team
• A quiet and dedicated workspace at home to undertake the position
• Bonus points for being a pet owner or having experience working with animals!

What We Offer

At arenaflex, we're committed to providing a comprehensive benefits package that supports your well-being and career growth. As a Part-time Customer Experience Specialist, you'll enjoy:

• Comprehensive private medical insurance, including alternative therapies, dental, optical, and mental health care
• 20 days holiday and all the usual UK public and bank holidays (pro rata) PLUS your birthday off
• Free arenaflex subscription for your pet
• A fully remote working environment, with a team spanning across the UK
• A laptop, plus all other home-office equipment and tools needed for the role will be provided
• £1000 personal learning and development budget, per annum
• Opportunities for career growth and progression in a fast-growing start-up
• A dynamic and supportive team environment that's passionate about delivering exceptional customer experiences

Shift Pattern

As a Part-time Customer Experience Specialist, you'll work 16-20 hours per week from 10 am-2 pm daily, Monday to Thursday/Friday.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making a difference in the pet care industry, please submit your CV and a cover letter to [email protected] along with a short reply to each of the questions below:

• What do you find interesting about the pet industry?
• Which subscription business have you had the best experience with and why?
• Please outline a recent negative customer service experience with a company or a situation you feel a company could have improved.

Don't miss this opportunity to join arenaflex and make a difference in the lives of pets and their owners. Apply now and become part of our pack! Apply for this job