Experienced Customer Service Appointment Setter | Remote Work Opportunity

At arenaflex, we're dedicated to providing top-notch customer service and support to our clients. As a key member of our vibrant team, you'll play a pivotal role in ensuring our operations run smoothly and efficiently. We're excited to invite applications for the role of Appointment Setter - Customer Service Representative, a full-time opportunity that offers the flexibility to work remotely or from our office.

About arenaflex

arenaflex is a leading provider of innovative solutions for chimney, fireplace, and stone services. With a rich history dating back to 2009, we've established ourselves as a trusted partner in the trade industry. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a family-owned business that truly cares about its people.

Key Responsibilities

As an Appointment Setter - Customer Service Representative, you'll be instrumental in ensuring our operations run smoothly. Your core responsibilities will include:

• Answering incoming calls and managing customer databases with precision and attention to detail
• Scheduling appointments for our skilled technicians, ensuring seamless communication and coordination
• Interacting with clients to gather information and provide assistance, delivering exceptional customer service and support
• Supporting overall operational efficiency through your keen eye for detail and client-focused approach

Required Skills

To excel in this position, candidates should possess:

• Strong organizational skills, with a keen eye for detail and a passion for delivering high-quality results
• Exceptional customer service abilities, with a focus on building strong relationships and resolving issues efficiently
• Experience in scheduling and appointment setting, with a proven track record of success
• Proficiency in using ServiceTitan software, with a willingness to learn and adapt to new technologies

Qualifications

Ideal candidates will have:

• A minimum of 2 years of experience with ServiceTitan, with a strong understanding of its features and functionality
• Relevant office experience in a trade industry, such as chimney services, HVAC, or electrical, with a focus on customer service and support
• A current valid driver's license, with a clean driving record

Career Growth Opportunities

This position offers numerous avenues for professional development within our esteemed company. We're committed to supporting your career advancement and ensuring your success. With arenaflex, you'll have access to:

• Ongoing training and development programs, designed to enhance your skills and knowledge
• Opportunities for career advancement, with a focus on promoting from within
• A collaborative and supportive work environment, where your contributions are valued and recognized

Company Culture and Values

At arenaflex, we pride ourselves on our employee-first culture, emphasizing comfort, productivity, and collaboration. Our mission is to bring warmth and safety to every home and business we serve, and we strive to create a positive and supportive work environment. We believe in:

• Empowering our employees to make a difference, with a focus on customer satisfaction and service excellence
• Fostering a culture of open communication, transparency, and respect
• Providing opportunities for growth and development, with a focus on employee well-being and satisfaction

Compensation and Benefits

We offer a competitive compensation package that includes:

• Comprehensive health insurance, with a focus on employee well-being and health
• 401(k) retirement plan, with a company match and vesting schedule
• Paid training programs, designed to enhance your skills and knowledge
• Paid time off (PTO) and holidays, with a focus on work-life balance and flexibility

How to Apply

If you're motivated, detail-oriented, and passionate about delivering outstanding customer service, we encourage you to apply for this exceptional opportunity to become part of our dedicated team. Our quick and user-friendly application process makes it easy to take the next step in your career with us.

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Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and we're dedicated to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job