L3 Support Engineer (Maritime Industry)
PROJECT OVERVIEW Our client is a global leader in maritime technology, backed by over 260 years of industry experience. Their mission is to transform maritime operations through a powerful digital platform that connects people, data, and workflows across every vessel and voyage—reducing risk, improving safety, and enabling sustainable growth worldwide. They are looking for an L3 Support Engineer to serve as the highest technical escalation point for their platform. You will investigate complex incidents, work closely with development teams to resolve deep-rooted issues, and play a key role in ensuring the stability and reliability of the systems for maritime customers worldwide. IN THIS ROLE, YOU WILL Own Level 3 escalations — investigate, diagnose, and resolve complex technical issues that L1/L2 teams cannot solve. Analyse application behaviour across the stack (backend C#/.NET, frontend AngularJS/React, and database SQL layers) to identify root causes. Collaborate directly with development teams to reproduce, document, and drive fixes for critical bugs and system defects. Write and execute SQL queries to investigate data integrity issues and support incident resolution. Produce clear, detailed incident reports and post-mortems, contributing to a knowledge base that reduces future escalations. Identify patterns in recurring issues and proactively recommend improvements to processes, monitoring, or product areas. IF YOU ARE 3+ years of experience in a technical support role, with at least 1 year at L3 or equivalent escalation level. Foundational knowledge of C# and .NET — able to read and navigate code to understand application behaviour. Proficiency in SQL — comfortable writing queries to investigate data issues across relational databases. Working knowledge of frontend technologies: HTML, AngularJS, and/or React (reading code, inspecting browser behaviour). Strong analytical and troubleshooting skills — able to isolate root causes across complex, multi-layered systems. Experience writing detailed technical documentation including incident reports and resolution guides. NICE TO HAVE Experience with application monitoring and logging tools (e.g., Application Insights, Datadog, Splunk). Familiarity with Azure cloud infrastructure and cloud-hosted application support. Exposure to containerized environments (Docker) and microservices architectures. Background in maritime, logistics, or industrial software platforms. AS AN OPINOV8R, YOU WILL HAVE Digital-First Approach: Great talent knows no borders! You can work from wherever you are — we hire and collaborate with professionals worldwide. Remote Work Model: Balance your professional and personal life with our flexible working conditions, empowering you to deliver your best from anywhere. Exciting Projects: Dive into impactful projects across industries that challenge and spark creativity. Boost Your Expertise: Grow your career with continuous learning, development opportunities, and hands-on experience. Join the Best Team Ever: Collaborate with our diverse and cross-cultural team of passionate technologists and creative thinkers. HOW’S THE HIRING PROCESS GOING We strive to make our hiring process smooth and transparent to find the perfect match for both sides. Steps may differ depending on the role, but here’s what to expect: Initial Interview: If your background fits the role, we’ll invite you for an interview with a Talent Acquisition Specialist. Technical Interview: Depending on the position, you may complete a technical assessment or test task. Final Decision: After all steps, we’ll get back to you with the result and next steps. Apply To This Job