All roles

Remote E-commerce Support Agent (AI Tools)

Remote · USA Full-time New today

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Remote E-commerce Support Agent (AI Tools)

Location: RemoteTime Zone: US Time Zones (EST–PST)

Role Overview

We are hiring a Remote E-commerce Support Agent to support customers across online sales channels while leveraging AI tools to improve efficiency and consistency. This role is ideal for someone comfortable handling high volumes of customer inquiries in a fast-paced e-commerce environment.

Key Responsibilities

  • Respond to customer inquiries related to orders, returns, refunds, and shipping

  • Use AI tools to assist with response drafting and ticket categorization

  • Manage high-volume support queues across email and chat

  • Ensure accurate and empathetic customer communication

  • Update customer and order records within support and e-commerce systems

  • Identify recurring issues and flag trends to the broader team

    • Required Qualifications

  • Previous experience supporting customers in an e-commerce environment

  • Practical experience using AI tools to assist with written customer communication

  • Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered

  • Strong multitasking and prioritization skills

  • Comfort working with high ticket volumes and repetitive workflows

    • Preferred Qualifications

  • Experience with Shopify, WooCommerce, or similar platforms

  • Familiarity with customer support metrics such as CSAT and response times

  • Experience supporting omnichannel customer service operations

    • Tools & Technology

  • E-commerce Platforms: Shopify, WooCommerce, or similar

  • Support Tools: Gorgias, Zendesk, Intercom

  • AI Tools: ChatGPT, AI-powered support assistants

  • Collaboration: Slack, Zoom, Google Workspace

    • We connect top talent with vetted employers, competitive pay, and real growth opportunities.

    apply to this job
    Apply

    Related roles

    Product Marketing Lead (SaaS)

    Remote · USA Full-time

    Lead .NET Developer ID58034

    Remote · USA Full-time

    Sales Analyst, SEA

    Remote · USA Full-time

    BioProcess Hardware Modality Leader

    Remote · USA Full-time

    Hindustani Vocal Instructor - Remote Job

    Remote · USA Full-time

    Accountant, Global Finance - Short-Term

    Remote · USA Full-time

    Account Manager–Consultant

    Remote · USA Full-time

    Remote Medical Live Scribe

    Remote · USA Full-time

    IOS Engineer IOS Engineer

    Remote · USA Full-time

    Senior Account Manager Commercial (m/w/d)

    Remote · USA Full-time

    Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care in Taos, NM at arenaflex

    Remote · USA Full-time

    Customer Service Representative - Work From Home Healthcare Support Specialist (Las Vegas Area)

    Remote · USA Full-time

    Experienced Entry Level Marketing & Customer Service Representative – Community Engagement & Sales Development

    Remote · USA Full-time

    Experienced Customer Support Representative – Apple Home Advisor at arenaflex

    Remote · USA Full-time

    Experienced Customer Service Representative – Delivering Exceptional Experiences for arenaflex Customers

    Remote · USA Full-time

    Health Care Systems - Integrated Account Leader - Indiana / Kentucky

    Remote · USA Full-time

    Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on arenaflex's Fastest Network

    Remote · USA Full-time

    IT Recruiter (Remote)

    Remote · USA Full-time

    Experienced Customer Service Representative – Teleperformance Healthcare Customer Service

    Remote · USA Full-time

    Sr AI/ML Scientist - Remote

    Remote · USA Full-time