Experienced Customer Support Specialist – arenaflex Team

Join arenaflex, a global business outsourcing company, as we continue to revolutionize the customer service industry. As a Customer Support Specialist on our arenaflex team, you will play a vital role in delivering exceptional support to Samsung's clients, leveraging your technical and non-technical expertise to resolve complex issues and exceed customer expectations.

About arenaflex

arenaflex is a leading global business outsourcing company, dedicated to providing innovative solutions to businesses worldwide. With a strong presence in various industries, we offer a wide range of services, including customer service, finance, and business process outsourcing. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry.

The Role

As a Customer Support Specialist on our arenaflex team, you will be responsible for providing top-notch support to Samsung's customers, handling incoming calls, emails, and chats in Lithuanian and Russian. Your primary objective will be to deliver efficient and satisfying solutions to customer inquiries, ensuring that every interaction is a positive experience.

Key Responsibilities:

* Answer incoming calls, emails, and chats in Lithuanian and Russian

• Provide technical and non-technical assistance to Samsung's customers
• Develop and implement effective solutions to customer inquiries
• Treat customers with respect, adhering to company policies and procedures
• Collaborate with colleagues and managers to achieve team goals and objectives
• Participate in ongoing training and coaching to enhance skills and knowledge

Requirements:

* Fluency in Lithuanian (C1) and a good command of Russian and English (B2)

• Previous experience in customer service, preferably in a call center environment (not mandatory, but a plus)
• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Excellent time management and organizational skills
• Strong attention to detail and commitment to quality

What We Offer:

* A full-time job with various shifts from Monday to Friday, between 09:00-19:00

• An hourly rate of €8.03 to €8.56 (during trial period and after)
• Performance-based bonuses
• A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
• Ongoing training and coaching to enhance skills and knowledge
• A dynamic and inclusive work environment that values diversity and promotes equal opportunities

Career Growth Opportunities:

At arenaflex, we believe in investing in our employees' growth and development. As a Customer Support Specialist, you will have access to various training programs, coaching sessions, and career advancement opportunities. Our goal is to help you achieve your career aspirations and reach your full potential.

Work Environment and Company Culture:

arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture that values teamwork, innovation, and customer satisfaction. Our team is passionate about delivering exceptional results and making a positive impact on our clients' businesses.

Compensation, Perks, and Benefits:

* Competitive hourly rate

• Performance-based bonuses
• Ongoing training and coaching
• Career growth opportunities
• Dynamic and inclusive work environment
• Flexible working hours and remote work options
• Access to employee benefits and perks

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and our recruitment team will be in touch to guide you through the next steps.

Application Process:

* Initial phone call with our recruiter

• Teams-interview
• Reference check

Start Date:

As soon as possible during September 2024

Location:

Work from home in Lithuania

Employment Type:

Permanent, with a 3-month trial period

Working Hours:

Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)

Equal Opportunity Employer:

arenaflex is an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. We believe in equal employment opportunities for all candidates and promote a culture of diversity, equity, and inclusion.

Language Requirements:

Lithuanian (C1), Russian, and English (B2)

Time Type:

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