Head of Client Success (East Cost candidates only)
About Safari AI Safari AI's vision is to Automate Action of the leading companies in the physical economy, from Entertainment, Live Venues, QSR's, Retail and beyond. The company uses computer vision AI to Measure, Alert and provide AI-generated Recommendations at the operations of leading enterprises such as Merlin/Legoland, 7-11, Tanger Outlets, Charlotte Hornets, Calgary Flames, and more. This year, Safari AI's platform will begin to use this data and to suggest to clients how they can optimize their operations to generate higher throughput, more revenue and optimize staff deployment. Safari AI is venture-funded and expects to raise its Series A in 2026. Leadership & Culture Safari AI is co-founded by Ali Vahabzadeh & Kaiwen Yuan, two leaders who have meaningful exits under their belts and have managed large, high-performing Go To Market and Engineering teams. The company is headquartered in Miami with the Engineering team based in Vancouver with some distributed team members. About You And How You Succeed At Safari AI You're excited about building a product and creating a market that hasn't been done before. You have a strong bias toward action when you are stuck but are not afraid to ask for help when you need to. You're a high agency contributor, eager to test new ways of doing things and take advantage of the freedom and culture an early stage startup can afford you. You want to lead the company's engagement with category leaders in a variety of industries, solving some of their biggest challenges.
About the Role
Up to now, Client Success and upselling existing clients has been performed by the CEO and others on the Go To Market team. Now that we have over a dozen enterprise clients and growing fast, Safari AI needs a dedicated leader to help these existing clients succeed and take full advantage of the platform. This first CS leader should be located on the east coast (for client travel reasons) and will report to and work directly with the CEO. We welcome senior CS managers, Account managers, and top-tier management and transformation consultants to apply. Requirements for the Role
- Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
- Mandatory #2: You can point to specific value created and show how you calculated ROI for clients
- AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
- Fast technical learner: eager to learn about new technologies and how they can be applied to legacy industries
- Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
- Proven ability and willingness to serve clients in a variety of industries, not just one vertical
- Excellent written and verbal communication skills
- Willingness to travel for client QBR's and conferences
- Experience building and managing a team a plus, but not required
What Safari AI offers
- An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
- Professional growth at a fast-growing, venture-funded startup with proven founders
- Competitive salary and meaningful equity for founding team leaders
- Unlimited vacation days
- Generous health benefits (Health, Vision, Dental)
- 401k contributions enabled
Why bet on Computer Vision and Safari AI?
- Huge opportunity hiding in plain sight: leveraging already-installed cameras to automate and real-time action on operational data
- Already the market leader in enterprise CV by working with industry leaders with billions in revenue
- Large chasm between customer knowledge and market availability, i.e. customers don't know what is available in the market...yet.
- Early leader in computer vision; everyone is small and unbranded (i.e. no Amazon or Google in the room to compete with)
- Very modular, allowing Safari AI and its customers to invent whole new use cases on a regular basis
- Developed the tech and data pipelines over three years and invested several million dollars and is now ready to scale
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