Experienced Customer Care Specialist 2 – Remote – Oregon

Join arenaflex in a dynamic, fully remote Customer Care Specialist 2 role, where you will be the voice of arenaflex, providing world-class service to customers across the country. As a caring and compassionate Brand Ambassador, you will be the face of arenaflex, resolving customer inquiries and issues via phone, email, and chat contacts.

About arenaflex

arenaflex is a leading retail company that has been a household name for over a century. With a commitment to exceptional customer service, we strive to provide an unparalleled shopping experience for our customers. Our team of dedicated professionals is passionate about delivering outstanding service, and we are seeking like-minded individuals to join our remote Customer Care Specialist 2 team.

Job Summary

As a Customer Care Specialist 2, you will be responsible for providing world-class service to customers, resolving their inquiries and issues in a timely and professional manner. You will be the voice of arenaflex, ensuring that every customer interaction is a positive and memorable experience. This is a fully remote, work-from-home position, and we are looking for individuals who are self-motivated, flexible, and able to work in a fast-paced environment.

Key Responsibilities

* Act as a Brand Ambassador for arenaflex, providing world-class service to all customers

• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone/email and/or chat contacts
• Provide customers with critical service and product information, ensuring customer satisfaction
• Process orders and enter data into order entry system
• Track customer packages
• Other duties as assigned

A Day in the Life

As a Customer Care Specialist 2, you will be working in a virtual, call center environment, fielding real-time calls from customers across the country. You will be responsible for providing exceptional service, resolving customer inquiries and issues, and ensuring that every customer interaction is a positive and memorable experience.

You Own This If You Have...

* 6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)

• The ability to meet the arenaflex and arenaflex Customer CARE Work from Home Guidelines and expectations
• Excellent communication skills
• The ability to work in a fast-paced environment and demonstrate a high sense of urgency
• Understanding of computer systems and troubleshooting issues with minimal assistance
• Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
• A quiet, distraction-free, secure home workspace
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly (No Satellite Internet or Wi-Fi)

We’ve Got You Covered

arenaflex is committed to supporting the well-being of our employees and their families. We offer a variety of benefits, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

Additional Information

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job. arenaflex will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest arenaflex location, which can be identified at .

How to Apply

Current arenaflex employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Expected Salary

Pay range for this position in Oregon: $16.60 - $17.40

Work from Home Subsidy

$50/month

Location

Remote, OR

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