Experienced Customer Experience Specialist – Delivering Exceptional Support to Small Businesses

At arenaflex, we're here to help you supercharge your business by automating routine tasks, surfacing actionable insights, and connecting businesses with the right data, advisors, and apps. When that happens, we're not only making life better for small businesses, we're building a stronger economy that can change the world.

Join Our Award-Winning Customer Experience Team

Our Customer Experience ("CX") team sits at the heart of arenaflex's purpose. Our global team is made up of knowledgeable humans who work together with arenaflex's product suite to provide award-winning support to arenaflex users. The arenaflex CX Specialists are a collaborative team, known for being empathetic and curious problem solvers, who add value and make a positive impact on our customers' days.

About the Team

When you join the Customer Experience team at arenaflex, you'll form part of a fun, friendly, high-performing team. We'll provide you with the tools and training you need to succeed in your role, all you need to do is be ready and willing to learn. We work hard to create and cultivate a safe environment for you to build meaningful relationships and bring your full self to work. We're a proud advocate for diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and supported.

About the Role

As a Customer Experience Specialist, you'll take ownership of investigating and responding to cases that our customers raise with us when they need a bit of help. Our customers are a varied bunch, from qualified accountants to small business owners, and they send us a variety of quirks and problems they need guidance with. You'll aim to give each customer prompt, helpful, and easy-to-understand information so they can resolve their issue and get back on track with their accounting. Most of our communications are via email, but when the situation calls for a human voice, you'll jump on a call to answer over the phone. When you're not working on these cases, you'll use your deep product knowledge to surprise and delight our customers with a call around the different features they're using. You won't have to do all of this alone, though! Our team works in shift patterns and works from the office at least three days per week, so you'll be able to build meaningful connections with your colleagues and work together to support our customers.

Shift Patterns

We're looking to fill the following shift patterns:

• Monday to Friday, 11am to 8pm
• Tuesday to Saturday, 11am to 8pm
• Sunday to Thursday, 11am to 8pm

What You'll Bring With You

To succeed in this role, you'll need to bring the following skills and qualities:

• A passion for creating great customer experiences
• Clear and concise written and verbal communication skills
• An interest and understanding of technology and information systems
• A proactive approach to work
• A growth mindset
• Motivation to join a fun, friendly, high-performing team in a fast-paced and dynamic work environment

Additional Information

What We Offer

When you join arenaflex, you're trusting us with your career, and we take that seriously. Our CX team will invest in your training and development and give you opportunities to learn and grow. We believe that our human-first culture of respect, fairness, and inclusion is what helps arenaflex thrive. And when our people are thriving, so do the small businesses and communities we serve directly every day.

Why arenaflex

We offer a range of benefits that reflect our human value, including:

• Very generous paid leave to use however you'd like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing
• An Employee Assistance Program to access mental health care for you and your family
• Free medical insurance
• Wellbeing and sports programs
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices
• Flexible working
• Career development
• And many other benefits that reflect our human value

Our collaborative and inclusive culture is one we're immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent, and innovate successfully. At arenaflex, we embrace diversity and inclusion and value a challenge mindset. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience. If you're excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and arenaflex. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process. arenaflex is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

Apply Now

If you're ready to join our award-winning Customer Experience team and make a positive impact on our customers' days, click the link below to apply: Apply to this job Apply for this job