Experienced Customer Care Specialist – Pension Risk Transfer Service Center

At arenaflex, we're on a mission to deliver exceptional customer experiences that exceed our clients' expectations. As a Customer Care Specialist on our Pension Risk Transfer (PRT) Service Center team, you'll play a vital role in shaping the future of our organization by providing top-notch support to our customers. If you're passionate about building strong relationships, resolving complex issues, and driving business growth, we want to hear from you.

The Opportunity

As a Customer Care Specialist at arenaflex, you'll have the opportunity to develop highly personalized experiences for our customers, leveraging your exceptional communication skills, business acumen, and problem-solving abilities. You'll be the voice of our brand, serving as the customer's go-to resource and a vital part of their experience with arenaflex. Our team is dedicated to delivering exceptional customer service, and we're looking for talented individuals who share our passion for excellence.

The Team

Our PRT Service Center team is a dynamic and customer-focused group that values strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness. As a Call Center Specialist, you'll join a team of experts in Institutional Solution products, emphasizing problem-solving and adherence to policies and procedures. We're committed to creating a collaborative and inclusive work environment that fosters growth, innovation, and success.

The Impact

As a Customer Care Specialist, you'll have the opportunity to make a meaningful impact on our organization and our customers' lives. Some of your key responsibilities will include:

• Building rapport with each customer, asking probing questions, and understanding how to create a best-in-class experience and resolve customer requests on first contact
• Educating customers about the services arenaflex provides for their retirement needs
• Applying knowledge to handle many problems independently while seeking guidance in highly complex situations
• Becoming an internal stakeholder in the future of our organization by making suggestions and participating in the process of continually improving the way we handle customer service

The Minimum Qualifications

To be considered for this role, you'll need to meet the following minimum qualifications:

• High School Diploma (or GED)
• 1+ year(s) of customer service experience in any industry, with a high degree of direct customer contact
• 1+ year(s) of proficiency with Microsoft Office Suite
• Ability to work anytime between the hours of 8AM - 8PM EST, Monday-Friday

The Ideal Qualifications

While the minimum qualifications are a great starting point, we're looking for candidates who possess the following ideal qualifications:

• College Degree
• 2+ years of customer service experience
• Previous experience working with financial products

What to Expect as Part of arenaflex and the Team

As a Customer Care Specialist on our PRT Service Center team, you can expect:

• Regular meetings with the PRT Service Center Team
• Focused one-on-one meetings with your manager
• Access to mentorship opportunities
• Networking opportunities, including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• A work environment that values ethics, integrity, and diversity, with industry-leading pay and benefits

About arenaflex

arenaflex has been around since 1851, helping millions of people find financial freedom, offer financial protection, and plan for the future. Today, we continue to develop meaningful relationships with our customers by building their trust, being knowledge problem solvers, and always prioritizing their needs. Our single purpose is to help people secure their future and protect the ones they love. As a company owned by our policyowners, we're defined by mutuality and our vision to put customers first.

Why Join arenaflex?

arenaflex is a company that values its employees and provides a range of benefits, including:

• Competitive salary and bonus structure
• Comprehensive health and wellness programs
• Opportunities for career growth and professional development
• A diverse and inclusive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now to join our PRT Service Center team as a Customer Care Specialist and take the first step towards a rewarding career with arenaflex. Apply Job!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity employer, Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. Apply for this job