Experienced Customer Service Specialist – Government and Corporate Affairs

Are you ready to embark on a thrilling journey that combines your passion for customer service with your desire to make a meaningful impact in the world of government and corporate affairs? Look no further than arenaflex, a dynamic and forward-thinking organization that values innovation, inclusivity, and excellence. As an Experienced Customer Service Specialist – Government and Corporate Affairs, you will be part of a talented team that is shaping the future of arenaflex and making a difference in the lives of our customers.

Why Join arenaflex?

At arenaflex, we believe that our employees are the driving force behind our success. That's why we offer a comprehensive range of benefits and opportunities that will help you grow both personally and professionally. From travel perks to wellness programs, we've got you covered. Here are just a few reasons why you'll love working at arenaflex:

• Travel the World: As an arenaflex employee, you'll have access to a global network of destinations, with over 6,800 daily flights across our international routes. Imagine exploring new cultures, meeting new people, and experiencing the thrill of travel – all while doing what you love.
• Grow Your Expertise: At arenaflex, we're committed to helping our employees develop their skills and advance their careers. With access to training programs, mentorship opportunities, and a supportive team, you'll have everything you need to succeed.
• Be Yourself: arenaflex is a place where diversity and inclusion are celebrated. Our 20+ Employee Business Resource Groups are dedicated to creating an inclusive work environment that allows you to be your authentic self.

Key Responsibilities:

As an Experienced Customer Service Specialist – Government and Corporate Affairs, you will be responsible for:

• Promoting and Selling Air Travel: You'll be the face of arenaflex, promoting our services and products to customers and resolving their queries in a timely and professional manner.
• Preparing Itineraries and Resolving Customer Issues: You'll be the go-to person for customers seeking assistance with their travel plans, including preparing itineraries, computing fares, and resolving customer complaints.
• Communicating with Customers: You'll be the voice of arenaflex, communicating with customers over the phone, via email, or in person to provide exceptional customer service and resolve their queries.
• Staying Up-to-Date with Industry Developments: You'll be responsible for staying informed about new rules, policies, and procedures that affect our customers and communicating this information to them in a clear and concise manner.

What You'll Need for Success:

To succeed in this role, you'll need:

• Bachelor's Degree in a Relevant Field: A degree in a field such as business, communications, or hospitality would be an asset.
• Excellent Leadership, Organizational, and Customer Contact Skills: You'll need to be able to lead, motivate, and inspire a team, while also providing exceptional customer service.
• Knowledge of Native SABRE: Familiarity with SABRE, a leading travel technology platform, would be an advantage.
• Ability to Be Resourceful and Creative: You'll need to be able to think on your feet and come up with creative solutions to complex problems.
• High Level of Initiative, Good Judgment, and Dependability: You'll need to be able to work independently and make decisions that align with arenaflex's values and goals.

What You'll Get:

As an arenaflex employee, you'll enjoy a comprehensive range of benefits, including:

• Travel Perks: Access to our global network of destinations, with over 6,800 daily flights across our international routes.
• Health Benefits: Comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits and flexible spending accounts.
• Wellness Programs: Access to wellness programs that provide you with the tools, resources, and support you need to be your best self.
• 401(k) Program: Available upon hire, with employer contributions to your 401(k) program after one year.
• Inclusive Work Environment: A workplace that celebrates diversity and inclusion, with 20+ Employee Business Resource Groups dedicated to creating an inclusive work environment.

Ready to Join the arenaflex Team?

If you're passionate about customer service, government and corporate affairs, and making a difference in the world, we want to hear from you. Apply now to become an Experienced Customer Service Specialist – Government and Corporate Affairs at arenaflex and start your journey to a rewarding and fulfilling career. Apply Job! Apply for this job