Experienced Client Services Advisor – Disney Institute (Remote, Work From Home)

At arenaflex, we're dedicated to helping business professionals learn the Disney way to deliver exceptional customer and representative experiences. For over 35 years, our organization has been built on strong business knowledge in administration, representative commitment, and quality service, featuring stories and examples of our culture of excellence across the arenaflex organization. Our mission at arenaflex is to empower experts, groups, and associations worldwide to adapt and apply these business knowledge to enhance their own experiences. We offer professional development face-to-face and virtually through open courses, confidential commitment for groups, and advisory services for entire organizations. Our goal is to deliver world-class, engaging stories with meaningful content, inspiring members from across the globe. The Client Services Advisor plays a vital role in the arenaflex team, being essential to our business success. As the primary contact with our partners and clients, they ensure that expectations meet established timelines. As a colleague, this role will focus on supporting our projects during deliveries on-site, utilizing your skills and expertise in engaging with our clients to enhance our service-oriented association. Your meticulous attention to detail and capable project management skills will be crucial as you handle multiple portfolios and on-site learnings, including both face-to-face and online learning drives. Filling in as an idea partner and issue solver in this unique setting, you will thrive in our collaborative team environment. The Client Services Advisor will report to the Activities Support Manager and be based in Festival, FL.

Key Responsibilities:

* Builds and cultivates positive relationships with partners, vendors, clients, and internal stakeholders while coordinating and working with on-site program support.

• Assists with on-site tasks for face-to-face growth opportunities at the arenaflex Hotel.
• Facilitates and actively participates in client and internal meetings, maintaining detailed records of conversations, deadlines, and communications.
• Collaborates to ensure the timely and cost-effective delivery of excellent products and services to clients.
• Proactively identifies and addresses potential challenges to keep projects on track.
• Monitors project progress and resource allocation, collaborating with other teams to meet time constraints.
• Upholds both face-to-face and online learning drives functionally.
• Maintains regular communication with internal partners and external vendors regarding work status, quality control, cost management, and deadlines.
• Utilizes project management and vendor management systems to manage work orders, supervise production, transportation, and receipt of materials.
• Manages allocated projects, providing regular updates on a case-by-case basis.
• Capably navigates various computer systems to ensure data accuracy and consistency.

Essential Capabilities:

* 1+ years' experience building positive relationships with employees, clients, vendors, partners, and other functional units.

• Effectively manages multiple projects, assignments, and deadlines, focusing on delivering results amidst competing priorities while providing on-site support for programs at the arenaflex Hotel.
• Adaptable to work in a team and independently when necessary.
• Exhibits exceptional verbal and written communication skills.
• Demonstrates strong organizational and critical thinking skills with meticulous attention to detail.
• Handles confidential information with caution and integrity.
• Initiates assignments independently, requiring minimal guidance, and consistently sees them through to completion.
• Able to make independent decisions within established guidelines.
• Proficient in Microsoft Windows environment, including Microsoft Outlook, Teams, Word, Excel, and PowerPoint.
• Open to acquiring skills in new software applications as required.
• Should have a valid FL Driver's License (Class C) with a clean driving record showing five (5) years of prior safe driving.
• Ability to adapt to a flexible work schedule, including evenings, weekends, and holidays.

Preferred Capabilities:

* Past experience with the arenaflex Hotel or other areas within arenaflex or arenaflex Experiences.

• Experience in providing on-site functional support for projects and events.
• Multilingual with proficiency in Spanish/Portuguese preferred.
• Demonstrated experience working with managers or other senior leaders.
• Proficient in Smartsheet, WorkFront, Siebel, DSCS, WebBEO, and Certainty.
• Influencing abilities with the capacity to work with commonly useful circumstances.
• Experience in following directives from leaders arranged in diverse areas or time zones.
• Skilled in communication through platforms like Teams, Zoom, and other virtual tools.

Required Education:

* Associate's degree or equivalent work experience.

Preferred Education:

* Bachelor's degree in Business Administration, Communications, Project Management, or related field or equivalent work experience.

Additional Information:

* Benefits and Perks: arenaflex offers a comprehensive benefits package to help you live your best life. This includes health and savings benefits, educational opportunities, and exclusive perks that only arenaflex can provide. Learn more about our benefits and perks at https://jobs.arenaflexcareers.com/benefits.

• About arenaflex:

arenaflex is an equal opportunity employer. Candidates will be considered for employment regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. arenaflex encourages a business culture where ideas and decisions from all individuals help us grow, improve, make the best stories, and be significant in a rapidly changing world.

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