Experienced Customer Service Representative – Dispatch and Operations Support at arenaflex
At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a key member of our team, you'll play a vital role in helping us achieve this goal. We're seeking an experienced and motivated Customer Service Representative to join our team in Macomb, MI. If you're passionate about delivering top-notch customer service, have a knack for multitasking, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions in the plumbing and sewer service industry. With a strong commitment to customer satisfaction, we've built a reputation for excellence and reliability. Our team is dedicated to providing exceptional service, and we're looking for like-minded individuals to join our ranks.
Job Summary
As a Customer Service Representative at arenaflex, you'll be responsible for providing exceptional customer service to our clients, dispatching plumbers and helpers, and assisting with administrative tasks. You'll be the face of our company, and your interactions will shape the customer experience. If you're a people person with a passion for delivering outstanding service, we want to hear from you!
Key Responsibilities
* Fielding incoming and outgoing calls to schedule new customers, make outgoing calls, and assist with dispatch
- Providing assistance to plumbers/helpers, office staff, and other team members as needed
- Maintaining excellent communication with external and internal customers, as well as interline companies
- Assisting with data entry, billing, and filing
- Collaborating with the Office Manager to ensure seamless operations
- Providing exceptional customer service, resolving issues, and escalating concerns as needed
- Maintaining accurate records and reports, as required
Qualifications
* 1-2 years of experience in a customer-facing role, preferably in a fast-paced environment
- Excellent communication and customer service skills
- Strong keyboarding skills and proficiency in Microsoft Office programs
- Ability to work in a high-volume call center environment
- Experience with handling a high volume of phone calls
- Exceptional attention to detail and organizational skills
- Ability to work in a team environment and adapt to changing priorities
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Benefits
* Potential Daily Bonuses of $150-$300.00
- Stable and growing organization
- Competitive weekly pay
- Customized training program
- Professional, positive, and people-centered work environment
- Modern facilities
What We Offer
* A dynamic and supportive work environment
- Opportunities for career growth and professional development
- A comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Free uniforms and meals
- Employee discounts and recognition programs
- A fun and collaborative team culture
Work Environment
* arenaflex is an equal opportunity employer, committed to diversity and inclusion
- Our office is located in Macomb, MI, with easy access to major highways and public transportation
- We offer a modern and comfortable work environment, with state-of-the-art technology and equipment
- Our team is passionate about delivering exceptional customer service and is dedicated to making a positive impact in our community
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply Now
Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply now and take the first step towards a rewarding career with arenaflex! Apply for this job