Lead QA Analyst / Support (BA + QA)

Important IT company At the Latin American level, growth requires: Lead QA Analyst / Support (BA + QA) Required Skills & Qualifications Proven experience leading QA activities for system implementations, preferably in logistics, parcel, transportation, customs, or Brokerage-related environments. Strong understanding of Mexico Brokerage operations, customs processes, parcel clearance flows, regulatory requirements, and operational dependencies. Experience working as a liaison between business users, technical teams, vendors, and project stakeholders. Strong ability to translate business requirements into functional specifications, test scenarios, and validation criteria. Experience coordinating QA teams, assigning testing activities, reviewing test evidence, and following up on defect resolution. Strong knowledge of QA methodologies, defect management, test case design, UAT support, regression testing, and release validation. Experience using project tracking, QA, or defect management tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar. Strong communication, stakeholder management, documentation, and follow-up skills. Ability to manage multiple priorities, dependencies, risks, and escalations in an implementation environment. English and Spanish communication skills preferred, especially for vendor, business, and technical coordination."

Responsibilities

Lead the QA and implementation support activities for the SLAMNET-Parcel rollout in Mexico, ensuring alignment between business requirements, technical implementation, vendor deliverables, and operational readiness. Act as the main coordination point between the SLAMNET vendor, the client technical team, Brokerage business stakeholders, and QA resources. Track implementation progress, open items, defects, functional gaps, dependencies, risks, and required decisions throughout the implementation lifecycle. Translate Brokerage business needs and operational requirements into clear functional and technical requirements for the vendor and technical teams. Review, prioritize, and coordinate change requests or enhancements required by the Mexico Brokerage operation during the implementation phase. Define and coordinate QA test plans, test scenarios, acceptance criteria, defect tracking, and validation activities for SLAMNET-Parcel functionalities. Delegate testing activities to QA Engineers, ensuring proper execution, documentation, evidence collection, and timely follow-up of defects or issues. Validate that delivered functionality meets approved requirements before moving forward with business validation, UAT, release readiness, or production deployment. Support issue triage by analyzing defects, identifying business impact, coordinating with vendor/technical teams, and ensuring proper resolution. Provide regular status updates to project stakeholders, highlighting progress, blockers, risks, defects, and required escalations. Support go-live readiness activities, including final validation, defect closure, business sign-off support, and post-go-live stabilization. Ensure QA documentation, test evidence, defect logs, requirement traceability, and implementation tracking artifacts are properly maintained. ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated). If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC. Job type: Remote. Location: Mexico Salary: OPEN Benefits: Excellent superior benefits. Apply To This Job