Customer Support Specialist

Suzie Koide Real Estate is seeking a professional and detail-oriented Customer Support Specialist to assist with property management and client communication. This role involves responding to inquiries, supporting tenants and clients, and ensuring smooth day-to-day communication within the organization. This is a fully remote position with no on-site work required, ideal for individuals who are responsive, organized, and comfortable working in a fast-paced communication-based role. Key Responsibilities:

• Respond to tenant and client inquiries via email and messaging platforms
• Assist with maintenance requests and follow-ups
• Provide updates regarding property-related concerns
• Coordinate with internal teams to resolve issues
• Maintain accurate records of customer interactions
• Support general administrative and communication tasks Requirements:
• Strong communication and customer service skills
• Basic computer skills (email, CRM, online tools)
• Ability to multitask and stay organized
• Professional and friendly communication style
• Ability to work independently in a remote environment
• Prior customer service experience is a plus but not required Qualifications:
• High school diploma or equivalent required
• Associate or bachelor’s degree preferred but not required
• 0–2 years of customer service, administrative support, or client-facing experience preferred
• Familiarity with CRM or ticketing systems is an advantage
• Strong organizational and problem-solving skills
• Ability to maintain professionalism and confidentiality when handling client information
• Comfortable learning new systems and following structured workflows

This is a remote position. Apply To This Job