Desktop Support Technician

Desktop Support Technician Duration: 12 Month Contract (Possible extension) Location: Hybrid (Client located in Mountain View, CA area)

• Must be local to the to the Mountain View, CA area
• Must be able to work on W-2 basis

Job Description

One of the country’s largest technology companies is searching for an experienced Desktop Support Analyst to join their workforce technology team 100% remotely (onsite/hybrid details—please confirm). In this role, you’ll deliver impactful tech solutions and support that connect employees to a larger mission—empowering them to create meaningful experiences for customers. This is a high-profile opportunity to drive improvements in employee experience, innovate workplace support, and make day-to-day work seamless and inspiring for hundreds of users. This exciting opportunity to support workforce technology begins as a 12 month W2 contract (extension/conversion potential, benefits, and location—please confirm). You’ll be collaborating with teammates to resolve technical challenges in an energetic, fast-paced environment, and helping shape the future of remote employee support.

• Troubleshoot software, hardware, and connectivity issues for users both remotely and in person
• Diagnose and explain root causes of customer technology issues
• Install, upgrade, and maintain software, hardware, and peripheral devices
• Support and triage in environments utilizing encryption and security tools
• Assist employees with access to corporate systems and servers
• Provide technical assistance to remote employees in Citrix environments, VDI machines, and various telephony systems (Avaya/Cisco/Polycom)
• Manage shared mailboxes and distribution lists via Exchange
• Deploy and patch software using UEM and HUB technologies
• Share call trends and technical challenges regularly with teams
• Execute small technical projects from inception to completion
• Maintain and update internal knowledge base and process documentation
• Collaborate closely to resolve or close aging tickets
• Manage individual and team ticket queues for customer service excellence
• Partner on complex projects with Tier 3 engineering groups
• Maintain subject matter expertise in designated knowledge areas

Skills & Experience

• Associate’s degree in Computer Technology or related field required (education—please confirm if higher degree needed)
• 3–5 years of desktop support and service desk experience for both PC and Mac platforms
• Experience with direct customer support in a walk-up bar or corporate IT environment preferred
• Certifications such as ACMT, CCT, ITILv4, Comp/TIA—completed or in progress
• Proficient interpersonal and communication skills for engaging both technical and nontechnical users
• Commitment to outstanding customer service and follow-through
• Familiarity with Mac OS Ventura/Sonoma and Windows 10/11 operating systems
• Prior experience with Microsoft Office suite preferred
• Strong diagnostic, problem-solving, and troubleshooting abilities
• Ability to deliver under pressure in fast-paced environments
• Knowledge of wired and Wi-Fi networking, Windows Active Directory
• Familiarity with Exchange, Active Directory, software distribution systems, and related technologies
• Video conferencing and collaboration tool experience (Zoom, Slack, Google Suite)
• Ticketing system knowledge (Service Now preferred)
• Expertise in mobile device support (Android, iOS, etc.)
• Self-starter who thrives independently and within collaborative teams

You will receive the following benefits

• Medical Insurance & Health Savings Account (HSA)
• 401(k)
• Paid Sick Time Leave
• Pre-tax Commuter Benefit

Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients. Apply tot his job Apply To this Job