Experienced First Notice of Loss (FNOL) Customer Service Representative - Work from Home Opportunity
At arenaflex, we're passionate about delivering exceptional customer service and providing a supportive work environment that fosters growth and success. As a First Notice of Loss (FNOL) Customer Service Representative, you'll play a vital role in our team, working from the comfort of your own home to provide top-notch service to our clients and their customers.
About arenaflex
arenaflex is a leading provider of subrogation services, dedicated to helping our clients recover payments on damage claims. Our Core Four principles - Process, Results, Culture, and Experience - guide our business and drive our success. We're committed to providing excellent customer service, and our team is passionate about making a positive impact in the community.
Our Culture
At arenaflex, we believe in a healthy work-life balance and offer a range of benefits and perks to support our employees' well-being. We're proud to be a 4-year running winner of The Oklahoman Top Workplaces and are committed to creating a positive and inclusive work environment. Our team is passionate about throwing company events, volunteering, and giving back to the community.
The Role
As an FNOL Customer Service Representative, you'll be responsible for providing quality inbound communication services while recording First Notice of Loss (FNOL) claims. These claims are used to report damage to our client's property, and you'll work closely with engineers, technicians, and other field operators to gather information and resolve issues.
Key Responsibilities
* Accept inbound calls from engineers, technicians, and other field operators reporting FNOL
- Communicate effectively while entering data accurately into a customized database
- Report underground damage to locate companies when applicable
- Provide outstanding service to customer representatives
- Analyze photos and map the correct location
- Participate in special projects as assigned
Qualifications
* High School Diploma or equivalent required
- 6 months to 1-year previous customer service call center experience required
- Experience with Microsoft Teams a plus
- Ability to type a minimum of 55 wpm, error-free; a typing test will be required
- Fully competent with Microsoft Excel, Word, Outlook, PDFs, and internet searches
- Advanced phone and verbal communication skills
- Active listening skills
- Excellent written communication skills
- Excellent reading skills; must be able to read and follow a script
- Must be able to analyze and interpret photos to determine damage
- Must establish an appropriate work environment within their home for work purposes; arenaflex provides the necessary computer equipment
Perks and Benefits
* Paid time off
- PTO is accrued at a rate of 5 hours per pay period, equal to 3 weeks your first full year
- arenaflex pays $50/month towards your internet service cost
- arenaflex is a 4-year running winner of The Oklahoman Top Workplaces!
- Pre-employment drug screenings and criminal background checks are mandatory
- arenaflex offers a full menu of benefits, including a matched 401k
- arenaflex is an Equal Opportunity Employer
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow and develop their careers. As an FNOL Customer Service Representative, you'll have the opportunity to work on special projects, participate in training and development programs, and advance to leadership roles within the company.
Work Environment
As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex provides the necessary computer equipment and internet connectivity to ensure you have everything you need to succeed.
Compensation
* Salary range: $12.50 - $14.00 hourly
- Tiered Support Bonus System:
+ Level 1 = $125 + Level 2 = $175 + Level 3 = $240
- FNOL Incentive Program:
+ Daily incentive of $10 for meeting talk time, not ready time, and service level standards + Additional department-specific bonuses available
How to Apply
If you're passionate about delivering exceptional customer service and working in a dynamic, supportive environment, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our team. Apply for this job