Client Experience Manager - Bswift

Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As a Client Experience Manager, you’ll play a key role in ensuring smooth client implementations, renewals, and ongoing satisfaction. You’ll also mentor and guide your team to grow professionally while fostering strong client relationships. How you'll make an impact Lead and manage project timelines, ensuring client expectations are met. Identify and resolve roadblocks to keep projects on track. Oversee system setup, EDI/SSO projects, and payroll integration. Collaborate with your team to ensure seamless system configuration and testing. Mentor and coach team members to support their professional growth. Facilitate client renewals and guide new implementations. Address client concerns quickly and professionally, escalating issues when needed. Contribute to improving team processes and procedures. You’re a natural problem-solver with strong project management skills. You thrive in a collaborative environment and enjoy mentoring others. You have experience with benefits systems, EDI/SSO, and payroll integration. You’re detail-oriented and can juggle multiple priorities with ease. You’re committed to delivering exceptional client service. You’re adaptable, proactive, and eager to contribute to team success. About You Bachelor’s degree in a related field preferred or one year experience with HR Technology solutions preferred. Experience with HR Technology, preferably benefits administration OR experience at a benefits brokerage firm. Exceptional customer service and interpersonal abilities. Strong problem-solving and critical-thinking skills. Highly organized with diligent documentation habits. Self-motivated and adaptable to fast-paced, dynamic environments Excellent written and verbal communication skills. Ability to effectively communicate with both technical and non-technical audiences. Strong listening skills with the ability to clarify and respond thoughtfully to questions. Proficiency in Microsoft Office Suite (Word, Excel). Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Apply To This Job