Bilingual Sales Support Representative

Gracias por tu interés en unirte a Solventum. Solventum es una empresa nueva en el ámbito de salud, pero con una sólida experiencia en la resolución de desafíos que transforman vidas y fortalecen el trabajo de los profesionales de la salud. En Solventum, las personas son el centro de cada innovación que desarrollamos. Con empatía, conocimiento y criterio clínico, trabajamos en conjunto con los líderes más destacados del sector para enfrentar los retos más complejos de nuestros clientes. Mientras continuamos actualizando nuestra Página de Carreras y los materiales dirigidos a los postulantes, es posible que algunos documentos aún muestren la marca anterior. Ten en cuenta que todas las oportunidades laborales publicadas pertenecen a Solventum, y que la Política de Privacidad mencionada https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/a cualquier información personal que proporciones. Al igual que en 3M, en Solventum se brinda igualdad de oportunidades a todos los candidatos calificados, sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o estatus como veterano protegido. En Solventum, desarrollamos soluciones innovadoras para enfrentar los retos más complejos de nuestros clientes, liderando avances en salud mediante la combinación de ciencia médica, de materiales y de datos. Nuestro propósito es mejorar la vida de los pacientes y apoyar a los profesionales de la salud para que se desempeñen de la mejor manera posible. Job Description: Solventum is Hiring a Sales Support Representative 3M Health Care is now Solventum As a Sales Support Representative you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: Acts as the primary liaison with internal customers. Communicates clearly and professionally with the customer by telephone and/or written correspondence. Educates and informs internal customers of various processes and directs to appropriate resources. Has knowledge and understanding of the current processing systems and can provide service to internal and external customers. Handles internal and external customer inquiries, claims and complaints; interprets policies and regulations, investigates problems; and communicate with other departments and providers to research and resolve issues, identify, and implement service solutions. Practices first call resolution with internal and external customers; improves customer satisfaction by identifying patterns of problems and barriers to solutions. Provides insight to resolve problems. Participates in and maintains a quality service culture. Participates in or leads department initiatives and shares knowledge with colleagues. Responsible for completing assigned tasks within Service Level Agreement targets. May be required to generate and provide reports and analytics directly related to the function. Continuous improvement of processes which may include identifying opportunities to improve data quality & reduce cycle times. Responsible for monitoring work queues in SAP and Salesforce for new requests. May include training and development skills for new hires. Act according to Solventum regulation and policies. Your Skills and Expertise Basic Qualifications: Bachelor’s degree or higher from an accredited learning institution or equivalent experience Minimum one (3) year of experience in customer service and/or sales English level: 90% proficiency (written and spoken). Preferred Qualifications: Salesforce system experience is preferred. Experienced with cross-functional project participation. Possesses exceptional customer service competencies. Enjoys helping and interacting with other people in a professional, courteous manner and provide continuous attention to customer satisfaction. Ability to resolve conflicts effectively and take the initiative to resolve issues quickly before they become problems. Ability to work in a high volume rapidly changing environment. Ability to work in a team environment and willing to collaborate and compromise, including team leadership. Strong Active Listening skills. Ability to follow through with commitments and show concern for the needs of others. Excellent oral and written communication, including presentation skills. PC literate, including Microsoft Office Suite Additional Job Description Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Solventum es un empleador que ofrece las mismas oportunidades. Solventum no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms. Apply To This Job