Bilingual Commercial lines Underwriter - Commercial Trucking
Company Overview FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. Commercial Lines Trucking Underwriter Bilingual: English/Spanish 220 License Required Must Reside Outside Florida Commercial Lines Trucking Experience Required Location: Remote (must reside outside of Florida) Hours: Monday to Friday, 8:00 AM – 5:00 PM ET Compensation: $30 per hour Position Overview We are seeking an experienced, detail-oriented Commercial Lines Trucking Underwriter to join our team. You must have direct experience in commercial lines trucking insurance, be fluent in both English and Spanish, and hold an active 220 Insurance License. This remote position requires you to reside outside Florida. The underwriter will answer inbound agency and client calls, provide exceptional underwriting support, and actively participate in selling by identifying upsell and cross-sell opportunities for commercial trucking insurance.
Key Responsibilities
Answer inbound calls from agencies and clients, providing bilingual (English/Spanish) support for all commercial trucking insurance inquiries. Sell and promote commercial lines trucking insurance: identify upsell and cross-sell opportunities based on customer and agency needs. Review and underwrite commercial trucking insurance applications, renewals, endorsements, and policy changes, ensuring compliance with underwriting guidelines. Evaluate risk, determine eligibility, set coverage and pricing within authority, and make clear, timely underwriting decisions. Support the sales process for agency partners, including quoting, coverage explanations, and documentation follow-up. Handle questions and requests regarding eligibility, underwriting, endorsements, policy changes, renewals, and cancellations. Maintain exceptional customer service during every call, ensuring a professional and knowledgeable experience. Accurately document all interactions, decisions, and transactions in the agency management system and CRM tools. Resolve customer and agency issues at first contact when possible, escalating complex cases as necessary. Collaborate efficiently with underwriting, operations, and internal teams on issue resolution and policy management. Perform related administrative tasks to ensure smooth agency and policy operations.
Qualifications
Active 220 Insurance License (required). Must reside outside the state of Florida (required). Bilingual fluency in English and Spanish (required). Direct commercial lines trucking insurance underwriting experience (required). Demonstrated success in a customer-facing role answering calls, providing insurance support, and participating in sales. Minimum of 2 years working as a commercial trucking underwriter or in a similar underwriting support capacity. Proficiency with commercial auto/trucking insurance products, coverage, and underwriting standards. Experience with agency management systems (AMS), CRM software, and Microsoft Office Suite. Effective verbal and written communication skills; able to explain insurance concepts clearly and confidently. Detail-oriented, organized, and able to manage multiple priorities in a fast-paced environment. High school diploma or equivalent required. Work Schedule Hours: Monday to Friday, 8:00 AM – 5:00 PM Eastern Time Why join the FOCUS Team? The FOCUS Difference: Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program Commuter Benefits Flexibility: Remote and Hybrid Opportunities Available This position is not able to be performed in California, Colorado, New York or Washington. EEO Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process. Apply To This Job