Student Services Advisor I

About the position The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work. The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Student Services Advisor I in the Office of Undergraduate Academic Advising & Administration. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences and natural sciences. USC’s Dana and David Dornsife College of Letters, Arts & Sciences Office of Undergraduate Academic Advising & Administration is seeking a Student Services Advisor I to join its centralized academic advising team. In their advising role, the Student Services Advisor I is committed to the overall success of assigned undergraduate students majoring and minoring in one of three identified clusters (Humanities, Natural Sciences, or Social Sciences). Specifically, the academic advisor helps students understand degree requirements; develop, cultivate, and transform academic goals and educational plans; understand academic policies and procedures; select majors and minors; explore curricular and co-curricular opportunities (i.e., research, study abroad, service learning, etc.); integrate career development opportunities, address concerns and challenges that impact academic success; connect with faculty members and university resources. Student Service Advisors I also liaise with departments to cultivate departmental relationships and provide regular updates and focus area specific training as needed.

Responsibilities

• Provide academic advising for undergraduate students. Specifically advise students on degree requirements, curriculum, course selection, transfer credit evaluation, and degree related opportunities (i.e. research, study abroad, internships, etc.)
• Support retention, progress and graduation of students in identified cluster (Humanities, Natural Sciences, Social Sciences) and focus area
• Monitor student performance, degree progress, course plans and records
• Evaluate student issues (academic, personal, or administrative) and refer students to the appropriate student support services both in Dornsife and beyond
• Stay abreast of curriculum, course offerings, and focus area related opportunities based on identified cluster
• Understand and execute the conceptual, informational, relational and foundational advising skills needed to support the entire student experience. Ability to manage multiple majors/minors based on assigned cluster and focus area
• Clear understanding of cluster structure, focus area, and how they work under this structure
• Maintain knowledge on university related policies and procedures pertaining to curriculum, transfer credit, degree requirements, course evaluations, petitions, and other student services
• Support and coordinate various academic and co-curricular programs including working with campus partners on behalf of student population.
• Represent Dornsife academic advising at all student related events, including welcome events, commencement, and transfer student orientations
• Liaise with identified department(s) to ensure most up to date information is provided to specific academic advising teams
• Develop and maintain relationships with faculty and administration based on cluster & focus area
• Interface with parents as needed and provide resources to facilitate problem resolution
• Maintain professional knowledge through participation in associations, committees, workshops, and other means of networking
• Keep supervisor abreast of all student issues impacting progress toward degree, both curricular and co-curricular
• Other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Requirements

• Bachelor's degree
• 1 year of student program or services experience
• Combined experience/education as substitute for minimum education

Nice-to-haves

• Master’s degree
• 1-3 years of experience
• Knowledge of USC student and academic programs, policies, procedures and knowledge of the student information system

Benefits

• To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here .

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