Controlled Substance/Medical Records Technician

About the position The primary purpose of the Controlled Substance Technician/Medical Records position is record keeping of controlled substance prescription orders and computer data entry and retrieving of medical records. Symbria’s Long-Term Care Pharmacy combines the personalized attention of an independent pharmacy with the advanced resources of an innovative healthcare partner. With over two decades of experience as a leader in pharmacy technology, we are dedicated to developing and delivering groundbreaking solutions that safeguard patient safety, improve outcomes, and help our partner organizations thrive. Our state-of-the-art strip packaging and medication management systems are designed to enhance accuracy, save valuable staff time, reduce waste, and support consistent medication adherence across all care environments. Symbria proudly serves a wide range of long-term care settings, including Assisted Living, Skilled Nursing, Memory Care, Developmental Disability communities, and other specialized residential settings—providing dependable, resident-centered pharmacy services tailored to each community’s unique needs.

Responsibilities

• Assist the pharmacist in the processing of controlled substance orders and prescriptions.
• Enters controlled substance orders accurately and efficiently in a timely manner, under the supervision of a pharmacist.
• Contact physician offices as needed to request new and refill prescriptions.
• Open orders as needed, verify eligibility, and input prescriptions while maintaining productivity and quality expectations.
• Document correspondence and follow up in the system.
• Process required physician letters and reconcile within the legal timeframe.
• Prepare documents and medical records for requests and audits and provide feedback to supervisor.
• Work collaboratively with other team members and manager to ensure best-practices are shared.
• Assist as needed with research of lost or missing orders per internal department requests.
• May provide backup support to other pharmacy departments based on business needs or production levels.
• Develops knowledge of pharmacy policies and procedures and complies with them.
• Enter all medical record orders into computer system accurately. Including medication and non medication orders when appropriate.
• Contact client for verification of orders as needed.
• Print reports for communities as necessary.
• Process and print accurate charts for communities monthly and on demand.
• Document correspondence and follow up in the system.
• Initiate and document correspondence and follow up in system.
• Work collaboratively with other team members and manager to ensure that best-practices are shared.
• May assist with research of lost or missing orders per internal department requests.
• May provide backup support to other pharmacy groups based on business needs or production levels.
• Any and all duties as assigned.

Requirements

• High School diploma or general education degree (GED).
• Pharmacy Technician License and/or Certification (CPhT) as per State requirements.
• Pharmacy experience; minimum one year.
• Excellent customer service, interpersonal, verbal and written communication skills.

Nice-to-haves

• Data entry experience and medical records experience, minimum one year.

Benefits

• Medical, Dental, and Vision Insurance
• Short/long Term Disability Insurance
• Flexible Spending Accounts (FSA)
• Employee Assistance Programs
• Paid Time Off (PTO) and Tuition/CEU Reimbursement

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