Customer Care Co-Ordinator
Company We are a Global Business leading the market with Australian made and owned dental restorative products, teeth whitening and small equipment. Founded in 1972, SDI products are now distributed in over 100 countries throughout the world. Our global head office and manufacturing plant is located in Melbourne with overseas branch offices and warehousing in the USA, Brazil and Germany.
- The Customer Care Co-Ordinator is responsible for:
- Interacting with customers (both external and internal) to provide them with information to address inquiries and provide support
- Resolving product or service problems by clarifying the customers complaint, and determining cause of problem as well as best solution
- Providing ongoing sales support, utilize CRM, as well as engaging in other lead generation/management activities as needed
- Contributing towards SDI Strategic Priorities.
- Conducting work in a safe manner, adhering to quality compliance requirements and demonstrating a strong commitment to SDI's values of passion, accountability, respect, teamwork, and innovation.
Specific Responsibilities
- Enters and confirms at least 30 purchase orders per day
- Provides invoices to customer
- Enters promotional orders
- Prepares Return Authorizations as needed
- Investigates Shortage Claims/Credits
- Enters data into CRM for Sales purposes
- Accesses and processes orders via EDI
- Answers calls
- Learns about and is able to speak on specific product knowledge
Key Relationships (internal and external)
- Customers:
- Dealers
- Doctors
- SDI representatives
- Warehouse associates
Job Environment
- The location of this position is: Itasca, IL
- Full time position/40 hours per week
Essential Qualification/ Experience
- Customer service experience 2+ years
- Proficient in SAP preferred
- Order entry experience
- Type min 40 WPM
- Highly organized
Essential Skills, Knowledge and Attributes
- Highly motivated
- Team player
- Ability to multitask and meet deadlines
- Able to resolve conflict quickly and sufficiently
- Caring and compassionate
Knowledge and skills
- Aware of SDI's current Quality policy and objectives
- Excellent phone communication skills, direct customer contact experience
If you are interested in this role, please click Apply, now! Desired Skills and Experience
- Computer Knowledge
- Time management
- Appropriate phone manner
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