Member Engagement Strategy Associate

Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Member Engagement Strategy Associate will support marketing initiatives to enhance member engagement, managing campaign execution and collaborating with cross-functional teams.

Responsibilities

• Support the execution of member marketing strategies across a portfolio of enterprise customers, partnering closely with Member Engagement Strategy Leads
• Manage end-to-end execution of lower complexity campaigns, including defining campaign briefs, test plans, and objectives; launching campaigns; and conducting post-deployment performance analysis. This includes collaborating closely with cross-functional teams to ensure campaigns align with objectives and customer requirements
• Manage campaign timelines and deliverables, ensuring work is completed accurately and on time
• Execute and fulfill custom marketing requests for high-priority accounts, including adapting templates or creating new assets as needed
• Support customer launches by coordinating materials and helping ensure smooth go-to-market execution
• Track and report on campaign performance, helping organize results and surface key insights
• Maintain organized documentation, templates, and processes to support team efficiency and scalability

Skills

• 1–3+ years of experience in marketing, communications, or a related field (internships welcome)
• Strong attention to detail and organizational skills, with the ability to manage multiple projects at once
• Clear written and verbal communication skills
• Comfort working in a fast-paced environment with shifting priorities
• A proactive, 'roll up your sleeves' test and learn mindset with strong sense of ownership over your work
• Ability to collaborate effectively across teams and incorporate feedback
• Interest in data-driven marketing and eagerness to learn how to interpret campaign performance
• Passion for mental health and mission-driven work
• Familiarity with or interest in project management and marketing tooling (i.e. Iterable, Asana, Smartsheets, Marq) a plus
• Experience with Iterable or other email CRM preferred
• Experience with B2B2C customers preferred

Benefits

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.

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