Customer Care Associate (French)

Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations. The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product.

Responsibilities

• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement
• Handle a volume of administrative customer requests with speed and accuracy
• Provide clear customer guidance to help maximize their experience of the Odoo product
• Maintain excellent communication and customer satisfaction throughout all interactions
• Consistently meet performance metrics related to work ethic and task resolution
• Utilize tools and processes to manage tasks efficiently in a fast-paced environment
• Collaborate with internal teams to escalate and resolve more complex cases as necessary
• Develop in-depth expertise in Odoo software to provide knowledgeable and effective support
• Distribute educational materials and resources to assist customers with self-service options
• Actively document and share insights to improve internal workflows and enhance customer experience

Skills

• Bachelor's degree
• Fluency in English and French (professional or native/bilingual: reading, writing, and speaking)
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency
• Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments
• Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings
• Experience in customer support, account management, or related fields
• Interest in software products and willingness to learn ERP or SaaS solutions
• Ability to improve efficiency in resolving repetitive tasks

Benefits

• Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
• PTO (Paid-time-off), paid sick days, and paid holidays
• Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
• $100 towards a work-from-home office setup
• Evolve in a nice working atmosphere with a passionate, growing team!
• Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
• Company-sponsored events for groups of 6+ employees

Company Overview