Growth Consultant (Virtual)

ChenMed is a family-owned and physician-led company transforming healthcare for seniors. The Growth Consultant (Virtual) is responsible for guiding Medicare-eligible seniors through their enrollment journey, managing member acquisition, retention, and disenrollment recovery efforts.

Responsibilities

• Engages prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments
• Owns and executes assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle
• Maintains accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE
• Actively participates in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience
• Delivers consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition
• Supports campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions
• Meets or exceeds defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards
• Performs other related duties as assigned

Skills

• Excellent verbal communication skills with a clear, confident phone presence and ability to build rapport with senior customers through virtual channels
• Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment
• Demonstrated knowledge of negotiation, probing techniques, closing skills, and objection handling specifically for phone-based sales interactions
• Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs
• Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software
• Proficient keyboarding skills with ability to accurately type and take notes while engaged in phone conversations
• Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation
• Familiarity with Medicare Advantage basics, and senior-focused service delivery
• Knowledge of HIPAA compliance and healthcare privacy regulations
• Ability to work autonomously in a remote environment
• Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings
• Spoken and written fluency in English; bilingual a plus
• High School Diploma or GED required
• Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results; working with seniors a plus, as is a general understanding of Medicare Advantage
• Relevant experience establishing and maintaining customer relationships through various channels and interactions
• Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores)
• Experience working with business partners, agents, brokers, or referral sources preferred
• Experience working with seniors, healthcare, or Medicare-eligible populations preferred
• Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred

Benefits

• This position may also be eligible for a bonuses or commissions.
• Employee Benefits
• With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.

Company Overview

Company H1B Sponsorship