Sales Development Representative
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Sales Development Representative (SDR) is responsible for generating and advancing high-quality, sales-ready opportunities through engaging prospects and managing early-stage pipeline creation and qualification.
Responsibilities
- Proactively prospect target accounts through outbound calls, email, and social outreach
- Engage inbound leads within defined response SLAs
- Conduct consultative discovery to uncover business challenges, priorities, and buying triggers
- Determine mutual fit and qualify opportunities based on defined criteria
- Advance opportunities with clear next steps, stakeholder alignment, and documented buying context
- Own pipeline creation for assigned region, segment, or program
- Partner closely with assigned AEs to ensure consistent coverage and feedback
- Use regional or segment insights to prioritize accounts and outreach
- Create opportunities only when qualification standards are met
- Deliver clear, complete, and actionable handoffs to AEs
- Maintain accurate Salesforce CRM documentation including business problem, impact, stakeholders, and next steps
- Collaborate with Sales, Marketing, Channel, and Customer Success teams
- Incorporate feedback to improve discovery quality and messaging
- Contribute to best practices and process improvements across the SDR organization
- Sales-accepted opportunities created
- Early-stage opportunity progression
- Pipeline dollars influenced
- Opportunity rejection rate (quality signal)
- Inbound speed-to-lead adherence
- Outbound activity mix
- Meeting show rates
- CRM data quality
Skills
- Bachelor's degree or equivalent relevant experience
- 1–3 years of experience in sales, lead generation, or customer-facing roles
- Strong consultative communication and active listening skills
- Ability to learn and apply complex product and industry concepts
- High bias toward action with strong time and priority management
- Coachable mindset with a clear desire to progress into advanced sales roles
- Experience Using CRM Tools (Salesforce Preferred)
Benefits
- SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.
- Hybrid work model, with regular in-office presence (3 days per week) required at our Minneapolis office.
Company Overview