Operations Specialist

Focus Financial Partners is a leading financial services firm that provides integrated wealth management and business management services. They are seeking an Operations Specialist to support their network of advisors with client account servicing, including tasks such as opening and updating accounts and facilitating fund transfers.

Responsibilities

• Have proficiency in one specialization
• Adjust focus as required to provide support to your team
• Have a fundamental working knowledge in systems and platforms, like Salesforce, Outlook, and custodian websites
• Utilize effective communication skills with both internal and external partners
• Provide support and problem resolution to Advisors and internal teams as it pertains to new accounts, account maintenance, transfers or cashiering
• Maintain a high standard of quality control for all incoming requests
• Liaise with custodian partners and Advisors to successfully process requests
• Review requests for clarity and /or omissions prior to submission to our custodian partners
• Research and resolve issues with advisors, custodial partners, and internal teams to obtain the best possible outcome
• Remain current on trends and policy changes required by custodians due to regulatory updates
• Overtime may be required, specifically around high-volume times such as the end of a quarter and tax season

Skills

• Bachelor's degree in related field and 1+ years of operations/client service experience; OR High School Diploma and 5+ years of working in financial services or related field
• Have proficiency in one specialization
• Adjust focus as required to provide support to your team
• Have a fundamental working knowledge in systems and platforms, like Salesforce, Outlook, and custodian websites
• Utilize effective communication skills with both internal and external partners
• Provide support and problem resolution to Advisors and internal teams as it pertains to new accounts, account maintenance, transfers or cashiering
• Maintain a high standard of quality control for all incoming requests
• Liaise with custodian partners and Advisors to successfully process requests
• Review requests for clarity and /or omissions prior to submission to our custodian partners
• Research and resolve issues with advisors, custodial partners, and internal teams to obtain the best possible outcome
• Remain current on trends and policy changes required by custodians due to regulatory updates
• Overtime may be required, specifically around high-volume times such as the end of a quarter and tax season
• Experience working with Charles Schwab, Fidelity, or Pershing preferred
• Knowledge of CRM systems, preferably Salesforce

Benefits

• An annual cash bonus
• A comprehensive benefits package
• The flexibility to work a hybrid schedule
• 3 days in office work required per week, while giving team members the option to work remotely 2 days per week, or as assigned by their team leader

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