Veterinary Technician, Teletriage (Remote)
Virtual Care Veterinary Technician - Teletriage Location: Remote Department: VC - Care Team At Modern Animal, we’re on a mission to build the future of veterinary care, together. We believe in bringing humanity back to veterinary medicine, and we’re looking for a passionate, compassionate, and skilled Credentialed Veterinary Technician (referred to internally as Veterinary Nurse) to join our growing Virtual Care team. Available Schedules:
- Part-Time Teletriage: Mon, Tues, Wed, Sat, Sun | 4p–10p PST
- Full-Time Teletriage (Evening/Overnight): Wed–Sat | 4p–10p PST
What You’ll Be Doing:
- Engage with members via chat, phone, and video, providing support and education on their pets’ health and well-being
- Triage cases based on veterinary knowledge, offering recommendations and ensuring accurate information
- Review medical records to understand patient history and provide informed guidance
- Document clearly and accurately in patient records using veterinary terminology
- Verify and process prescriptions, ensuring appropriate follow-up for client requests
- Deliver top-tier client care with empathy and warmth, whether over chat, phone, or video
- Follow protocols, maintaining consistency while adjusting to each unique case
- Collaborate cross-functionally, providing feedback to improve processes and systems
- Thrive in a fast-paced, continuously learning environment, improving your skills and delivering excellent care
- Live and breathe our values: curiosity, integrity, excellence, accountability, and respect
Why You’ll Love This Role:
- Adaptability is key: You’ll support different teams across Virtual Care, Clinic Success, Telemedicine, and Member Success as needed.
- A passion for veterinary care: You love providing excellent client experiences and clear, empathetic communication.
- Credentialed Veterinary Technician: You’ve successfully completed the VTNE and have at least two years of experience in small animal veterinary medicine (emergency and specialty experience is a plus but not required).
- Tech-savvy: You’re comfortable navigating multiple computer programs and online platforms.
- Exceptional communicator: You can clearly articulate medical information, both verbally and in writing, with compassion and clarity.
- Adaptable problem solver: You thrive in a fast-paced, dynamic environment and can generate innovative solutions to support our members and teams.
- Independent worker: You manage priorities and tasks effectively with minimal supervision.
- Continuous learner: You have a curiosity-driven mindset and are eager to grow professionally to improve patient care.
- Dedicated work environment: You have a quiet, distraction-free space and meet the following internet requirements:
- Minimum ISP parameters: >100mb_down, >100mb_up, Apply To This Job