[Remote] Operations Analyst – Service Management Operations

Note: The job is a remote job and is open to candidates in USA. RTX, the world's largest aerospace and defense company, is seeking an Operations Analyst – Service Management Operations to support key operational activities within the Digital Technology organization. This role involves coordination, analysis, reporting, and administrative support across various functions including budgeting, compliance, vendor management, and performance reporting.

Responsibilities

• Support the coordination and execution of organizational meetings, operating cadences, governance reviews, and leadership activities
• Maintain operational documentation, procedures, team resources, and organizational records
• Track action items, decisions, and commitments to ensure timely follow-through
• Assist with process improvement initiatives by identifying inefficiencies and recommending opportunities to streamline work
• Support organizational change efforts by helping teams adopt new processes, tools, and operational practices
• Assist with budget planning, forecasting, and expense tracking activities
• Maintain budget trackers, financial reports, and supporting documentation
• Support monthly and quarterly financial reviews by collecting and validating financial data
• Help monitor spending trends and identify potential budget risks or variances
• Support the coordination of audit, risk, compliance, and governance activities
• Maintain compliance documentation, evidence repositories, and audit records
• Track remediation actions, risk mitigation activities, and governance commitments to completion
• Assist with business continuity planning exercises and operational readiness activities
• Help ensure required controls, documentation, and reporting obligations are completed on schedule
• Support vendor onboarding, invoice processing, and contract administration
• Maintain vendor records and performance tracking documentation
• Assist with vendor performance reviews and preparation of governance materials
• Coordinate with procurement, sourcing, finance, and legal teams to support vendor management processes
• Track vendor deliverables, contract milestones, and operational commitments
• Collect, validate, and organize operational performance data from multiple sources
• Develop and maintain reports, dashboards, scorecards, and presentation materials
• Monitor data quality and ensure reporting is accurate, timely, and consistent
• Analyze trends and summarize findings to support leadership decision-making
• Assist in preparing operational reviews, governance presentations, and executive reporting materials

Skills

• Bachelor's degree in Business Administration, Management Information Systems, Finance, Operations, Data Analytics, or a related field, or equivalent work experience with 1+ years of experience in operations, business analysis, project coordination, service management, finance, compliance, or a related discipline
• Strong organizational skills with attention to detail and ability to manage multiple priorities with Strong written and verbal communication skills
• Proficiency with Microsoft Office applications, particularly Excel, PowerPoint, and Teams
• Ability to work effectively with cross-functional teams and stakeholders
• Analytical mindset with an interest in using data to solve business problems
• Master's degree in Business Administration (MBA) or a related quantitative discipline
• Experience with reporting and visualization tools such as Power BI, Tableau, or similar platforms
• Exposure to financial management, vendor management, compliance, governance, or operational processes
• Familiarity with Service Management, Agile delivery, or Digital Technology organizations
• Experience supporting projects, operational initiatives, or process improvement efforts

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement

Company Overview

Company H1B Sponsorship