Customer Account Coordinator

Hibbert is a 145-year-old integrated marketing solutions provider serving major companies worldwide. They are seeking a Customer Account Coordinator to provide exemplary support to clients, requiring strong communication skills and the ability to thrive in a fast-paced environment.

Responsibilities

• Work directly with clients to do whatever is needed to make their marketing programs successful
• Process orders, post receipts
• Handle customer requests
• Maintain inventory levels via computerized inventory systems
• Track shipments
• Provide regular communications to the clients that are related to their program/project status and deliverables
• Successfully complete job duties independently yet know when to ask for help if necessary
• Follow all quality control standards to ensure all processes are followed exactly
• Provide documentation to ensure that all best practices are captured (to meet ISO and client standards.)

Skills

• Prior customer service experience, including direct written and verbal client contact is required
• Experience successfully handling high volume emails with the ability to stay current is a must
• Intermediate skill level with MS Excel and Word is required
• Effective written and verbal communication skills are necessary
• Excellent organizational skills with an emphasis on setting priorities in a fast-paced environment is a must
• Knowledge of direct marketing industry is highly valued
• Some college preferred

Benefits

• A choice of health plans
• Company matching 401K
• Tuition assistance
• Paid time off

Company Overview