Client Project Administrator (12-month Contract) (Hybrid)
Broadridge is a company that empowers others to accomplish more, and they are seeking a proactive and detail-oriented Client Project Administrator. This role involves managing client relationships, coordinating projects, and ensuring exceptional service delivery within a collaborative environment.
Responsibilities
- Maintain and update client information across multiple projects, ensuring data accuracy and completeness
- Collaborate with internal teams and external clients to collect, validate, and update required information
- Contribute to a high standard of client service Serve as a support partner to the Client Services team
- Attend investor meetings as required, supporting shareholder validation and scrutiny procedures
- Respond to client inquiries professionally and efficiently, recognizing client service needs
- Prepare, maintain, and distribute reports and tracking documentation for Management, Relationship Managers, and Project Managers
- Generate and deliver time-sensitive correspondence, reporting, and client communications with a high degree of accuracy
- Produce ad-hoc reports, datasets, and operational analysis as required
- Utilize Excel tools such as VLOOKUPs, Pivot Tables, formulas, and macros to support reporting and data management activities
- Support the development and enhancement of operational procedures, monitoring tools, and workflow efficiencies
- Participate in system enhancement initiatives, including documentation review, testing support, and process validation
- Contribute ideas and recommendations that improve operational effectiveness and client experience
- Assist with project-related activities including data analysis, file management, reconciliation, and procedure documentation
- Support special projects and departmental initiatives as assigned
- Demonstrate flexibility to support business priorities, including occasional overtime requirements
Skills
- Diploma or degree in Business Administration or a related field
- Experience in administration, project coordination, reporting, or client service environments is considered an asset
- Advanced proficiency in Microsoft Office applications, particularly Excel
- Strong organizational and multitasking skills with exceptional attention to detail
- Excellent communication and interpersonal skills
- Ability to manage competing priorities in a deadline-driven environment
- Maintain and update client information across multiple projects, ensuring data accuracy and completeness
- Collaborate with internal teams and external clients to collect, validate, and update required information
- Contribute to a high standard of client service Serve as a support partner to the Client Services team
- Attend investor meetings as required, supporting shareholder validation and scrutiny procedures
- Respond to client inquiries professionally and efficiently, recognizing client service needs
- Prepare, maintain, and distribute reports and tracking documentation for Management, Relationship Managers, and Project Managers
- Generate and deliver time-sensitive correspondence, reporting, and client communications with a high degree of accuracy
- Produce ad-hoc reports, datasets, and operational analysis as required
- Utilize Excel tools such as VLOOKUPs, Pivot Tables, formulas, and macros to support reporting and data management activities
- Support the development and enhancement of operational procedures, monitoring tools, and workflow efficiencies
- Participate in system enhancement initiatives, including documentation review, testing support, and process validation
- Contribute ideas and recommendations that improve operational effectiveness and client experience
- Assist with project-related activities including data analysis, file management, reconciliation, and procedure documentation
- Support special projects and departmental initiatives as assigned
- Demonstrate flexibility to support business priorities, including occasional overtime requirements
- French language is considered an asset, but is not required
- Previous experience in client services, project administration, or data analysis roles is a plus
- Exposure to database systems is an asset
Benefits
- All necessary advanced technological tools are provided
- Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: Employment verification, Education verification, Credit inquiry, Canadian criminal record check
- We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.
- At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.
- Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship.
- If you require any accommodations during the recruitment process, please notify our recruitment team.
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