Remote Social Media Customer Support Coordinator – Platform Distribution Operations at arenaflex
About arenaflex – Pioneering Entertainment in the Digital Age
arenaflex is a global leader in family‑focused entertainment, streaming, and media innovation. With a portfolio that spans iconic storytelling, live sports, and cutting‑edge digital platforms, arenaflex delivers unforgettable experiences to millions of fans worldwide. Our mission is to create, distribute, and monetize premium content across every screen, ensuring that audiences everywhere can enjoy the magic of our stories whenever and however they choose. As part of our rapidly expanding Platform Distribution Operations, you will join a dynamic team that powers the flow of content to partners, platforms, and consumers around the globe.
Position Overview
We are seeking a highly motivated Remote Social Media Customer Support Coordinator to serve as a key liaison between arenaflex’s distribution teams, external partners, and internal stakeholders. This role sits within the Platform Distribution Operations group and supports the end‑to‑end lifecycle of content distribution—including acquisition, rights management, metadata delivery, and performance analytics—for both direct‑to‑consumer services (arenaflex+, arenaflex Sports, arenaflex Star, and arenaflex Hulu) and third‑party platforms.
Key Responsibilities
- Partner Collaboration: Work closely with business partners, technology teams, and external distribution partners to define project scopes, timelines, and deliverables.
- Onboarding & Enablement: Assist in the onboarding of new distribution partners and the expansion of existing relationships to drive revenue growth and market reach.
- Content Delivery Support: Provide subject‑matter expertise on content delivery, marketing, analytics, and rights compliance for linear, OTT, SVOD, AVOD, and transactional video‑on‑demand (TVOD) services.
- Rights Management Assistance: Support the Rights Management team with tasks such as rights verification, territory clearance, and compliance reporting across multiple platforms.
- Data Coordination: Gather, validate, and maintain partner data, metadata feeds, and performance dashboards; ensure data integrity across internal systems (e.g., AIS, Business Intelligence, Syndi, WordPress, Cerebro).
- Project Documentation: Create and maintain project trackers, delivery specifications, and status reports; document best practices and process improvements.
- Live Event Coordination: Coordinate live‑event logistics, including metadata approvals, content ingestion, and real‑time issue resolution.
- Cross‑Functional Support: Partner with finance, legal, product, and engineering teams to support contract negotiations, revenue analysis, and product enhancements.
- Process Optimization: Identify opportunities to streamline workflows, reduce manual effort, and increase automation within the distribution pipeline.
- Team Culture Champion: Contribute to an inclusive, collaborative environment that values transparency, continuous learning, and innovative thinking.
Essential Qualifications
- Bachelor’s degree in Business, Communications, Media Studies, or a related field.
- 2–4 years of experience in media distribution, partner operations, or customer support within a fast‑paced entertainment or technology environment.
- Strong written and verbal communication skills, with the ability to convey complex technical concepts to non‑technical audiences.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools (e.g., Asana, Jira, Smartsheet).
- Demonstrated ability to manage multiple short‑term projects while keeping an eye on longer‑term strategic goals.
- Exceptional attention to detail, organizational skills, and a proactive, ownership‑driven mindset.
- Willingness to travel occasionally and work flexible hours to accommodate partner time zones and live‑event schedules.
Preferred Qualifications & Skills
- Experience with content management systems, metadata standards (e.g., EIDR, TV‑Anytime), and rights‑management platforms.
- Knowledge of streaming technologies, OTT ecosystems, and digital advertising models (SVOD, AVOD, PVOD).
- Familiarity with data analysis tools such as SQL, Tableau, or Power BI.
- Previous exposure to contract negotiation support or legal review processes.
- Multilingual abilities or experience working with international partners.
Core Competencies for Success
- Collaboration: Ability to build strong relationships across diverse teams and external partners.
- Problem‑Solving: Creative thinking to resolve operational challenges quickly and efficiently.
- Adaptability: Comfort navigating a rapidly evolving media landscape and shifting priorities.
- Customer‑Centric Mindset: Commitment to delivering exceptional support and service to partners and internal stakeholders.
- Analytical Insight: Capacity to interpret data, identify trends, and make data‑driven recommendations.
Career Growth & Learning Opportunities
arenaflex invests heavily in employee development. As a Remote Social Media Customer Support Coordinator, you will have access to:
- Mentorship programs with senior leaders in content distribution, product, and strategy.
- Internal training courses on streaming technology, rights management, and data analytics.
- Opportunities to rotate into related functions such as product management, business analytics, or partner sales.
- Attendance at industry conferences, webinars, and networking events to stay ahead of market trends.
Work Environment & Culture
arenaflex embraces a flexible, remote‑first work model that empowers employees to thrive from anywhere. Our culture is built on:
- Inclusivity: A diverse workforce where every voice is heard and valued.
- Innovation: Encouragement to experiment, share ideas, and challenge the status quo.
- Well‑Being: Comprehensive wellness programs, mental‑health resources, and work‑life balance initiatives.
- Community: Employee resource groups, volunteer opportunities, and virtual social events that foster connection.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package that includes:
- Base salary ranging from $70,000 to $80,000 USD annually, commensurate with experience and location.
- Performance‑based bonuses and potential long‑term incentive awards.
- Health, dental, and vision insurance with generous employer contributions.
- 401(k) retirement plan with company match.
- Paid time off, parental leave, and flexible holiday scheduling.
- Remote‑work stipend for home office setup, high‑speed internet, and ergonomic equipment.
- Access to streaming subscriptions (arenaflex+, arenaflex Sports, etc.) and exclusive content previews.
- Professional development budget for courses, certifications, and conferences.
Application Process
Ready to join arenaflex’s mission to bring world‑class entertainment to every screen? Follow these steps to apply:
- Review the official job posting on the arenaflex Careers portal.
- Prepare the required documents: a copy of your degree certificate with transcripts, a recent passport‑size photo, and a digital signature.
- Complete the online application form, attaching the documents listed above.
- Submit your application and await a confirmation email with next‑step instructions.
Why arenaflex?
At arenaflex, you will be part of a legacy brand that continues to shape the future of entertainment. You’ll work alongside passionate professionals who are dedicated to storytelling, technology, and delivering value to partners worldwide. If you thrive in a collaborative, fast‑moving environment and are eager to make an impact on the global distribution of premium content, we want to hear from you.
Take the Next Step
Don’t miss the chance to grow your career with a company that values creativity, diversity, and innovation. Click the link below to start your application journey today.
Apply Now – Join arenaflex!
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