Part-Time Remote Customer Support Technician – Beverage Equipment Service & Maintenance – $27/hr – arenaflex

About arenaflex – Pioneering Refreshment Solutions

At arenaflex, we are a global leader in the production, distribution, and innovation of beverage experiences. Our portfolio spans iconic soft drinks, sparkling waters, and emerging health‑focused beverages that delight millions of consumers every day. With a heritage of more than a century, arenaflex combines cutting‑edge technology, sustainability initiatives, and a relentless focus on customer satisfaction to stay ahead in a fast‑moving market.

Our success is built on the dedication of people who love to solve problems, deliver exceptional service, and keep the world’s favorite drinks perfectly chilled. As part of our commitment to operational excellence, we are expanding our remote service team to ensure that every vending and fountain machine across the United States operates flawlessly, delivering the cold, refreshing experience our customers expect.

Why This Role Matters

The Part‑Time Remote Customer Support Technician position is a critical link between arenaflex’s state‑of‑the‑art beverage dispensing equipment and the end‑users who rely on it—whether in office breakrooms, retail locations, or entertainment venues. By joining our team, you will directly impact product quality, brand reputation, and the everyday enjoyment of millions of consumers.

Key Responsibilities

• Perform Mechanical Services: Conduct routine maintenance, troubleshooting, and minor repairs on soft‑drink fountain and vending machines in accordance with arenaflex’s standard operating procedures.
• Diagnose Equipment Issues: Identify root causes of equipment malfunctions, including refrigeration failures, pump blockages, and sensor errors, and document findings accurately.
• Maintain Refrigeration Systems: Ensure all cooling components are operating within optimal temperature ranges, performing preventive checks and calibrations as needed.
• Execute Preventive Maintenance: Follow a scheduled maintenance plan that includes cleaning, part replacement, software updates, and safety inspections to minimize downtime.
• Collaborate with Clients: Communicate clearly with on‑site personnel, providing guidance on equipment usage, best practices, and quick‑fix solutions.
• Log Service Activities: Use arenaflex’s digital service platform to record work orders, parts used, time spent, and outcomes for each service call.
• Support Weekend and Holiday Coverage: Offer flexible availability, including Saturdays, Sundays, and occasional holidays, to meet client service level agreements.
• Promote Safety and Compliance: Adhere to all safety protocols, wear appropriate personal protective equipment, and ensure compliance with local regulations.
• Continuous Improvement: Provide feedback on recurring equipment issues and suggest process enhancements to the engineering and product development teams.

Essential Qualifications

• High school diploma or equivalent (GED) – minimum requirement.
• Valid driver’s license with a clean driving record, enabling travel to client sites within the Tampa, FL region and surrounding areas.
• Demonstrated mechanical aptitude and a genuine interest in repairing beverage dispensing equipment.
• Physical ability to lift and maneuver equipment weighing up to 50 pounds safely.
• Excellent verbal communication skills, with the ability to explain technical concepts to non‑technical clients.
• Flexibility to work part‑time hours (approximately 8 hours per week) and adjust schedule for weekend or holiday assignments.

Preferred Qualifications & Additional Skills

• Associate’s degree or technical certification in mechanical engineering, HVAC, refrigeration technology, or a related field.
• Prior experience servicing vending machines, soda fountains, or similar beverage equipment.
• Familiarity with basic electrical troubleshooting, including reading schematics and using multimeters.
• Proficiency with arenaflex’s service management software or similar ticketing systems.
• Strong problem‑solving mindset, with a track record of diagnosing and resolving complex equipment issues.
• Customer‑service orientation, demonstrated by positive client feedback or service ratings.
• Ability to work independently, manage time effectively, and prioritize multiple service requests.

Core Competencies for Success

• Technical Proficiency: Hands‑on experience with refrigeration cycles, pump mechanisms, and electronic controls.
• Attention to Detail: Precise documentation of service activities and meticulous adherence to safety standards.
• Communication: Clear, courteous interaction with clients, teammates, and supervisors.
• Adaptability: Ability to quickly adjust to new equipment models, software updates, and evolving service protocols.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team culture.

Career Growth & Learning Opportunities

arenaflex is committed to investing in its people. As a part‑time remote technician, you will have access to a range of development resources designed to accelerate your career:

• Technical Training: On‑the‑job mentorship, online courses, and certification programs covering refrigeration, HVAC, and advanced diagnostics.
• Leadership Pathways: High‑performing technicians may progress to senior service roles, team lead positions, or regional service manager tracks.
• Cross‑Functional Exposure: Opportunities to collaborate with product engineering, supply chain, and quality assurance teams, gaining a holistic view of arenaflex’s operations.
• Continuing Education: Tuition reimbursement for relevant coursework and support for industry certifications such as Certified Refrigeration Technician (CRT).

Work Environment & Culture at arenaflex

Our remote service team enjoys a flexible, results‑oriented work environment. While most of your duties will be performed from home, you will travel to client sites as needed. arenaflex fosters a culture built on:

• Innovation: Encouraging creative problem‑solving and the adoption of new technologies.
• Inclusivity: A diverse workforce where every voice is valued and respected.
• Collaboration: Regular virtual huddles, knowledge‑sharing sessions, and a supportive network of peers.
• Well‑Being: Access to mental‑health resources, ergonomic home‑office stipends, and a balanced work‑life approach.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate of $27 per hour for part‑time service technicians. In addition to base pay, you will enjoy:

• Paid time off proportional to hours worked.
• Health, dental, and vision insurance options (eligible after a probationary period).
• Retirement savings plan with employer matching contributions.
• Employee discount on arenaflex products and beverages.
• Access to a company‑wide wellness program, including virtual fitness classes and nutrition counseling.
• Recognition programs that celebrate outstanding service performance.

How to Apply

If you are passionate about keeping beverages perfectly chilled, love hands‑on mechanical work, and thrive in a flexible, customer‑focused role, we want to hear from you. Click the link below to submit your application and become part of the arenaflex service family.

Apply Now – Join arenaflex!

Take the Next Step with arenaflex

At arenaflex, every service call is an opportunity to make a lasting impression on our customers and to showcase the reliability of our brand. By joining our remote support team, you will play a vital role in delivering the cold, refreshing experience that defines our products. Don’t miss the chance to grow your technical expertise, enjoy a rewarding compensation package, and be part of a forward‑thinking organization that values your contributions.

Apply today and start your journey with arenaflex—where great service meets great taste.