Remote Part‑Time Provider Data Services Senior Coordinator – Data Management, Quality Assurance & Customer Support Specialist at arenaflex

About arenaflex – Innovating Health‑Care Data Solutions from Anywhere

arenaflex is a leading health‑care solutions provider that empowers millions of members, providers, and partners with reliable, data‑driven services. Our mission is to simplify the complex world of health‑care administration, ensuring that providers receive accurate, timely information while members enjoy seamless access to care. As a fully remote‑first organization, arenaflex embraces flexible work arrangements, cutting‑edge technology, and a culture of continuous learning. Join a team that values collaboration, integrity, and the relentless pursuit of excellence—no matter where you call home.

Position Overview

The Provider Data Services Senior Coordinator is a pivotal role within arenaflex’s Provider Data Services (PDS) team. Working remotely on a part‑time schedule, you will lead the review, maintenance, and enhancement of provider data, resolve complex contractual reimbursement issues, and partner with internal and external stakeholders to drive data quality and operational efficiency. This role is ideal for a detail‑oriented professional with a proven track record in data management, strong interpersonal skills, and a passion for delivering exceptional customer service.

Key Responsibilities

• Data Review & Issue Escalation: Conduct thorough reviews of provider data, identify discrepancies, and raise issues to the appropriate resolution teams in a timely manner.
• Contractual Reimbursement Management: Oversee and resolve external contracted reimbursement problems, ensuring they are routed to the correct systems and resolved according to policy.
• Data Entry & Cleanup: Provide functional support for data entry and cleansing activities, handling both routine and complex data exchanges.
• Advanced Data Operations: Execute more sophisticated data exchanges and maintenance tasks related to new product launches, system upgrades, and process improvements.
• Cross‑Functional Collaboration: Partner with multiple departments—including Provider Relations, Claims, IT, and Compliance—to guarantee high‑quality provider data for our members.
• Provider Segment & Contract Updates: Maintain and update provider segment and contract information, including sensitive or high‑volume exchanges, within the appropriate systems.
• Process Improvement Initiatives: Identify, investigate, and drive root‑cause analyses (e.g., provider issues flagged by PST, trends from routine PDS reviews) and collaborate across the organization to recommend enhancements.
• Project Support: Assist with the implementation of new initiatives and complex regulatory processes, ensuring data integrity throughout the project lifecycle.
• Stakeholder Communication: Deliver clear, concise written and verbal communications to internal and external partners, documenting findings, resolutions, and recommendations.
• Performance Metrics: Track and report on key performance indicators (KPIs) such as data accuracy rates, issue resolution times, and service level adherence.

Essential Qualifications

• 1–2 years of experience working with provider‑related data, preferably in a health‑care or insurance environment.
• Proficiency with Microsoft Office Suite, especially Excel (advanced formulas, pivot tables, and data manipulation).
• Hands‑on experience maintaining provider data within large‑scale information systems.
• Previous experience in a production or operational environment where accuracy and timeliness are critical.
• High school diploma or equivalent; additional education or certifications in health‑care administration, data analytics, or related fields is a plus.

Preferred Qualifications & Skills

• Familiarity with CPB (Contracted Provider Billing) or EPDB (Electronic Provider Data Base) systems.
• Strong verbal and written communication abilities, with a demonstrated capacity to convey technical information to non‑technical audiences.
• Ability to manage multiple priorities in a fast‑paced, remote work setting while maintaining high quality standards.
• Proven track record of teamwork—collaborating effectively with cross‑functional groups to meet or exceed objectives.
• Experience drafting clear, concise documentation, including emails, reports, and procedural guides.
• Demonstrated analytical mindset with a focus on root‑cause analysis and continuous improvement.

Core Competencies for Success

• Attention to Detail: Meticulous data verification and error detection to ensure provider information is accurate and reliable.
• Problem‑Solving: Ability to diagnose complex data issues, develop actionable solutions, and implement corrective measures.
• Customer‑Centric Mindset: Commitment to delivering outstanding service to both internal partners and external providers.
• Collaboration: Strong teamwork orientation, fostering positive relationships across departments and with external vendors.
• Adaptability: Comfort with evolving processes, new technology rollouts, and shifting priorities in a remote environment.
• Time Management: Efficiently balance multiple tasks, meet deadlines, and maintain productivity while working from home.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its remote workforce. As a Provider Data Services Senior Coordinator, you will have access to:

• Structured onboarding and mentorship programs to accelerate your ramp‑up.
• Continuous learning portals offering courses in data analytics, health‑care compliance, and advanced Excel techniques.
• Opportunities to cross‑train with adjacent teams such as Provider Relations, Claims Processing, and Business Intelligence.
• Clear career pathways toward senior data analyst, data governance specialist, or project management roles within arenaflex.
• Regular performance reviews that focus on skill development, goal setting, and recognition of achievements.

Work Environment & Culture at arenaflex

Our remote‑first culture is built on trust, flexibility, and a shared commitment to excellence. Key aspects of the arenaflex work environment include:

• Flexibility: Choose your own work hours within the part‑time framework, allowing you to balance personal commitments and professional responsibilities.
• Inclusive Community: Participate in virtual team‑building events, employee resource groups, and collaborative forums that celebrate diversity and foster belonging.
• Technology Enablement: Receive a home office stipend, secure VPN access, and collaboration tools (e.g., Microsoft Teams, SharePoint) to ensure you stay connected and productive.
• Well‑Being Focus: Access to mental‑health resources, wellness challenges, and a supportive leadership team that prioritizes work‑life harmony.
• Recognition Programs: Earn performance bonuses, peer‑to‑peer recognition, and opportunities to showcase your contributions at company‑wide meetings.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly wage ranging from $18.50 to $35.29, commensurate with experience, education, and geographic location. In addition to base pay, eligible employees may participate in:

• Performance‑based incentives and quarterly bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement savings plan with company match.
• Employee Stock Purchase Plan (ESPP) for qualified participants.
• Fully paid life insurance and short‑ and long‑term disability coverage.
• Paid Time Off (PTO), paid holidays, and sick leave in accordance with state regulations and company policy.
• Employee assistance programs, tuition reimbursement, and free online training resources.
• Discounts on CVS pharmacy purchases and other wellness programs.

Why Join arenaflex?

If you thrive in a remote setting, enjoy tackling data challenges, and are passionate about improving health‑care operations, arenaflex provides the platform to make a meaningful impact. You will work alongside seasoned professionals who value collaboration, innovation, and continuous improvement. Your contributions will directly influence the quality of provider data that millions of members rely on for their health‑care journeys.

Ready to Make a Difference?

Take the next step in your career and become part of a forward‑thinking organization that puts people first. Click the link below to submit your application, and let arenaflex help you unlock your full potential.

Apply Now – Join arenaflex!

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