Energy Services Data Entry Clerk (Typist) – Remote Full‑Time Position Focused on Digital Records Management, Community Impact, and Program Support at arenaflex

Why arenaflex?

At arenaflex, we are a purpose‑driven, non‑profit human services organization dedicated to creating lasting, positive change for individuals and families across the region. Our mission is to empower communities by delivering essential energy assistance programs, fostering economic stability, and promoting holistic well‑being. As a remote‑first employer, arenaflex blends cutting‑edge technology with a compassionate, collaborative culture, giving every team member the flexibility to work from anywhere while staying deeply connected to the people we serve.

Our Energy Services division tackles critical challenges such as utility bill relief, energy efficiency upgrades, and emergency assistance for low‑income households. By joining arenaflex, you become part of a vibrant network of professionals who share a common passion for social impact, data integrity, and continuous improvement.

Position Overview

The Energy Services Data Entry Clerk (Typist) is a pivotal remote role that ensures the accuracy, confidentiality, and timeliness of client information across multiple program databases. You will be the backbone of our digital record‑keeping system, supporting program staff, enhancing communication flow, and guaranteeing compliance with funder requirements. This full‑time position offers a blend of independent work and collaborative interaction, perfect for detail‑oriented individuals who thrive in a mission‑focused environment.

Key Responsibilities

• Enter, update, and verify client status records in the Statewide Client Service Center, ensuring data reflects the current production pipeline.
• Monitor incoming emails, log documents, and capture communications in the arenaflex platform (formerly Monday.com) promptly and accurately.
• Adhere to program guidelines for all required database systems, including arenaflex CMS, arenaflex eConservation, HEARTWAP, LIHEAP, In Demand, and related tools.
• Maintain organized digital and paper participant files in strict accordance with agency policies and funder compliance standards.
• Collaborate with program staff to streamline service delivery, improve communication consistency, and support outreach initiatives.
• Perform routine clerical duties such as filing, preparing mailings, providing phone coverage, and assisting with ad‑hoc projects.
• Stay available for remote work responsibilities, including virtual meetings, conference calls, email correspondence, and regular task completion.
• Participate in all required staff meetings, supervision sessions, training workshops, and contractual briefings.
• Engage in mandatory agency training and pursue professional development opportunities to enhance skill sets.
• Uphold strict confidentiality standards for all client and program information at all times.
• Execute related duties as assigned to support the overall success of arenaflex’s Energy Services programs.

Essential Qualifications

• Associate degree or equivalent professional experience in a related field.
• Minimum of two years’ experience in human services, social work, or a comparable sector, working with diverse, low‑income individuals and families.
• Demonstrated ability to manage confidential information with discretion and professionalism.
• Proficiency in typing with a high degree of accuracy (minimum 60 wpm) and strong attention to detail.
• Experience using cloud‑based collaboration tools and database management systems.
• Ability to work independently in a remote environment while maintaining strong communication with team members.
• Flexibility to adapt to evolving program requirements and technology platforms.
• Additional education may substitute for experience, and vice‑versa, based on relevance.
• Preferred: Bilingual proficiency in Spanish to better serve our multilingual client base.

Core Skills & Competencies

• Data Accuracy: Meticulous entry and verification of client information to prevent errors and ensure compliance.
• Organizational Skills: Ability to maintain orderly digital and physical filing systems, meeting strict agency and funder guidelines.
• Communication: Clear written and verbal communication for logging emails, documenting interactions, and collaborating with program staff.
• Technical Proficiency: Comfortable navigating multiple software platforms, including arenaflex tools, spreadsheets, and document management systems.
• Time Management: Prioritize tasks effectively to meet deadlines in a fast‑paced, remote work setting.
• Problem‑Solving: Identify data inconsistencies, propose corrective actions, and support continuous improvement initiatives.
• Team Collaboration: Work cooperatively with program managers, caseworkers, and external partners to achieve shared goals.

Benefits & Perks

• Comprehensive Health Coverage: Medical, dental, vision, and flexible spending accounts to support your well‑being.
• Paid Time Off (PTO): Generous vacation and sick leave to recharge and maintain work‑life balance.
• Hybrid/Flexible Work Model: Remote‑first environment with occasional in‑person meetings as needed.
• Student Loan Forgiveness & Tuition Remission: Financial assistance programs to reduce educational debt and encourage lifelong learning.
• Retirement Savings Plan: Employer‑sponsored contributions to help you build a secure future.
• Pet Insurance: Coverage for your furry companions, because we know they’re part of the family.
• Employee Discounts: Access to exclusive savings on a variety of products and services.
• Professional Development: Ongoing training, webinars, and conferences to expand your skill set.

Career Growth & Learning Opportunities

arenaflex is committed to nurturing talent from within. As a Data Entry Clerk, you will gain exposure to a broad spectrum of energy assistance programs, data analytics, and compliance processes. Over time, you may progress into roles such as:

• Program Data Analyst – leveraging advanced reporting tools to drive program outcomes.
• Client Services Coordinator – deepening client interaction and case management responsibilities.
• Operations Supervisor – overseeing a team of clerical staff and ensuring operational excellence.
• Technology Integration Specialist – partnering with IT to optimize database workflows and system enhancements.

Each pathway is supported by mentorship, tuition assistance, and a culture that celebrates continuous improvement.

Work Environment & Culture at arenaflex

Our remote workforce thrives on trust, autonomy, and a shared sense of purpose. arenaflex fosters an inclusive environment where diverse perspectives are valued, and every employee is encouraged to bring their authentic self to work. Regular virtual town halls, team‑building activities, and wellness initiatives keep our community connected, even when we’re miles apart.

Key cultural pillars include:

• Impact‑Driven: Every task contributes directly to improving the lives of vulnerable families.
• Collaboration: Open communication channels and cross‑functional projects promote teamwork.
• Innovation: We embrace new technologies and process improvements to enhance service delivery.
• Respect & Integrity: Ethical standards guide all interactions with clients, partners, and colleagues.

Compensation

arenaflex offers a competitive salary commensurate with experience, complemented by the comprehensive benefits package outlined above. Salary ranges are transparent and reviewed annually to ensure market alignment and internal equity.

Ready to Make a Difference?

If you are a meticulous, tech‑savvy professional who values community impact and thrives in a remote setting, we invite you to join arenaflex. Bring your expertise, passion, and dedication to a team that celebrates your contributions and supports your growth.

Apply today and become a vital part of a mission‑focused organization that truly makes opportunity count.

Apply Job!