Remote Part‑Time Technical Support Engineer – GraphQL API Enablement & Customer Success at arenaflex

Why arenaflex?

arenaflex is a global leader in streaming entertainment, delivering millions of hours of premium series, movies, documentaries, and interactive experiences to audiences in more than 190 countries. With over 270 million paid memberships, arenaflex empowers viewers to watch, pause, and resume content whenever and wherever they choose. Our relentless focus on innovation, reliability, and user‑centric design has made us a household name in the digital entertainment space.

Now, arenaflex is expanding its remote workforce across North America, and we’re looking for talented professionals who thrive in a flexible, home‑based environment. If you’re passionate about cutting‑edge API technology, love solving complex technical problems, and enjoy helping internal teams succeed, this role could be your next great career move.

Team Overview – API Platform & Developer Experience

The API Platform & Developer Experience team at arenaflex builds the unified GraphQL framework and developer tooling that power the company’s internal and external APIs. From large‑scale production tools used by our content creation studios to the streaming clients that deliver content to millions of devices, our team ensures that developers have a fast, reliable, and extensible platform to build on.

We are committed to fostering a diverse, inclusive, and collaborative culture. We value fresh perspectives, encourage continuous learning, and support remote work for anyone in North America who can deliver results.

Role Summary – Technical Support Engineer (Remote, Part‑Time)

As a Technical Support Engineer on the API Platform & Developer Experience team, you will be the bridge between arenaflex’s internal product teams and the GraphQL platform. You will provide proactive support, create high‑quality documentation, and develop tooling that reduces support overhead while enhancing developer productivity. This hybrid role blends customer enablement with technical writing and engineering advocacy.

Key Responsibilities

• Customer Enablement: Partner with internal product teams to onboard them onto the unified GraphQL platform, offering guidance, best‑practice recommendations, and hands‑on assistance.
• Technical Support: Provide tier‑2 support for GraphQL‑related issues during business hours, troubleshooting complex problems and ensuring timely resolution.
• Documentation & Knowledge Base: Author clear, concise, and comprehensive documentation, tutorials, and internal knowledge‑base articles. Your mantra: “If it isn’t documented, it isn’t done.”
• Tooling Development: Contribute to internal developer tools that streamline debugging, monitoring, and performance analysis of GraphQL services.
• Collaboration & Advocacy: Act as an advocate for internal developers, balancing platform capabilities with product team needs, and driving continuous improvement of the API ecosystem.
• Cross‑Functional Projects: Participate in initiatives that span multiple teams, helping to shape the roadmap for the GraphQL platform and related services.

What Success Looks Like

• Demonstrated expertise in GraphQL, with a strong preference for experience using Apollo Server or Apollo Federation.
• 3+ years of experience in a technical support role for large‑scale enterprise software, or 3+ years developing or supporting API‑centric products.
• Exceptional technical writing skills, with a track record of producing developer‑focused documentation that reduces support tickets.
• Strong analytical and investigative abilities, capable of diagnosing root causes in complex distributed systems.
• Customer‑centric mindset, always prioritizing the developer experience and striving to make integrations frictionless.
• Bonus: Hands‑on experience with Java and the JVM ecosystem, as well as familiarity with micro‑service architectures.

Essential Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience).
• Proficiency with GraphQL concepts, schema design, query execution, and performance optimization.
• Solid background in troubleshooting production‑grade APIs, including logging, tracing, and monitoring tools.
• Excellent written communication skills; ability to translate technical concepts into clear, actionable documentation.
• Experience working in a remote or distributed team environment, demonstrating self‑motivation and effective time management.

Preferred Qualifications

• Experience with Apollo Server, Apollo Federation, or similar GraphQL tooling.
• Programming experience in Java, Kotlin, or other JVM languages.
• Familiarity with containerization (Docker, Kubernetes) and CI/CD pipelines.
• Knowledge of observability platforms (e.g., Prometheus, Grafana, Jaeger) for API performance monitoring.
• Previous work in a SaaS or streaming media environment.

Core Skills & Competencies

• Technical Acumen: Deep understanding of API design, GraphQL, and modern web technologies.
• Problem‑Solving: Ability to dissect complex issues, propose actionable solutions, and follow through to resolution.
• Communication: Strong verbal and written communication, capable of influencing both technical and non‑technical stakeholders.
• Collaboration: Comfortable working with cross‑functional teams, including product managers, engineers, and designers.
• Adaptability: Thrive in a fast‑moving environment where priorities shift and new challenges emerge regularly.

Career Growth & Learning Opportunities

arenaflex invests heavily in employee development. As a Technical Support Engineer, you will have access to:

• Mentorship from senior engineers and platform architects.
• Internal training programs covering advanced GraphQL, cloud infrastructure, and performance engineering.
• Opportunities to transition into full‑time engineering, product management, or developer advocacy roles.
• Participation in industry conferences, hackathons, and internal innovation challenges.

Work Environment & Culture

Our remote‑first philosophy means you can work from anywhere in North America, with flexible scheduling that fits your lifestyle. arenaflex promotes an inclusive culture where diverse perspectives are celebrated. We maintain an open‑door leadership style, encouraging all team members to share ideas and feedback directly with senior management.

Key cultural pillars include:

• Innovation: We empower teams to experiment and iterate quickly.
• Collaboration: Cross‑team partnerships are the norm, not the exception.
• Respect: Every voice matters, and we foster a supportive environment.
• Work‑Life Balance: Flexible hours, generous paid time off, and a focus on mental health.

Compensation, Perks & Benefits

arenaflex offers a competitive salary range of $100,000 – $720,000 USD, determined by market data, experience, and performance. In addition to base pay, you will receive:

• Comprehensive health, dental, and vision insurance plans.
• Mental‑health resources, including counseling and wellness programs.
• 401(k) retirement plan with company match.
• Equity participation through an employee stock purchase program.
• Generous paid time off (up to 35 days per year) and flexible holidays.
• Family‑friendly benefits such as parental leave, childcare assistance, and flexible scheduling.
• Professional development stipend for courses, certifications, and conferences.
• Remote‑work allowance covering home office setup, internet, and ergonomic equipment.

Commitment to Diversity & Inclusion

arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an environment where every employee feels valued, respected, and empowered to bring their whole selves to work. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to Apply

If you are excited about shaping the future of API platforms, love helping developers succeed, and thrive in a remote, collaborative setting, we want to hear from you. Click the link below to submit your application and join the arenaflex family.

Apply Now