Casino Event Agent
GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family! APPLY ONLINE If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered. JOB SUMMARY: Responsible for promoting the Casino Business Development program to all qualified players and/or guests, along with coordinating all aspects of the Casino certificate events.. POSITION RESPONSIBILITIES: Responsible for the overall setup of Casino events; includes supervising event support staff and set up crew. Ensure Norwegian Cruise Line marketing collateral is present at events. Train Casino staff to navigate the Salesforce CRM tool during events. Promote the Casino program to qualified attending players and guests. Ensure accurate cruise offerings and upgrades are provided to casino players and guests by reviewing casino certificates. Maintain communication with Norwegian Cruise Line Casino Management on event related matters; including general guest Q&A, inaccurate pricing, upgrades, etc). Generate and maintain event reports to record attendance and significant issues. Perform other job-related duties as assigned.. QUALIFICATIONS: DEGREE TYPE: High School Diploma. EXPERIENCE: 1 year customer service experience preferred. Cruise industry experience a plus.. COMPETENCIES & SKILLS: Excellent written and verbal communication skills needed to communicate effectively with prospective guests, clients, and team members. Detail oriented with superior organizational and problem-solving skills. Self-motivating with a positive, can-do attitude. Intermediate level skill in Microsoft Office; Word, Excel, Outlook, etc). Ability to travel on weekdays and/or weekends, with one week's notice, as needed.. ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year. LEARN MORE ABOUT OUR COMPANY: At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Apply To This Job