Remote Customer Service & Payments Operations Specialist – Remote (US) – arenaflex

About arenaflex – Your Gateway to a Global Career

At arenaflex, we are redefining the way people experience travel, finance, and customer care. As a leading provider of airline services and financial solutions, arenaflex connects millions of passengers worldwide with seamless booking, payment, and support experiences. Our mission is to empower every employee to become a catalyst for innovation, delivering exceptional service while enjoying the flexibility of a fully remote work environment. If you thrive on solving complex problems, love interacting with diverse customers, and want to grow your career without leaving the comfort of your home, you have found the right place.

Why This Role Is a Perfect Fit for You

This position sits within the Payments and Automated Processing team of arenaflex’s Credit Services division. As a Remote Customer Service & Payments Operations Specialist, you will be the frontline guardian of financial transactions, ensuring accuracy, compliance, and customer satisfaction across a broad spectrum of payment activities. You’ll work closely with internal partners, external vendors, and banking institutions to resolve issues quickly and efficiently, all while developing a deep understanding of the airline industry’s financial ecosystem.

Key Responsibilities

• Perform end‑to‑end processing of payment transactions, including ACH, credit card, and wire transfers, ensuring strict adherence to NACHA and banking regulations.
• Coordinate return items with customers, vendors, the Federal Reserve, and other financial institutions to resolve discrepancies.
• Assist multiple departments with reconciliation, part requests, and related accounting ledger adjustments.
• Maintain and enforce compliance with federal banking laws, NACHA rules, and internal policies, documenting all actions for audit readiness.
• Process contract invoices, multi‑record and part invoices, FICO credit card statements, and a variety of financial tests such as IRA, fraud, and performance analyses.
• Review, audit, and approve Remote Store, Mobile, ATM, and other image‑based transactions for accuracy and compliance.
• Log, analyze, and post significant GL (General Ledger) entries, account adjustments, and potential refunds.
• Execute Stop Payments and Check Batching procedures in accordance with corporate guidelines.
• Conduct regular reconciliations and month‑end close activities, ensuring all financial data is balanced and accurate.
• Gather and validate data from customers to support accurate and timely processing of both domestic and international financial transfers.
• Research and resolve inbound and outbound financial transfer inquiries, providing clear communication and resolution to merchants and customers.
• Maintain a thorough knowledge of current and upcoming financial transfer regulations, ensuring all processes remain compliant.
• Store and retrieve transaction records, focusing on part‑return testing, draft changes, and verification of customer authorizations for financial movements.
• Perform routine processing of work orders related to overdue returns, receipt issuance, foreign collections, and jail charges.
• Safeguard the integrity and classification of all records and data, ensuring compliance with the Bank Secrecy Act and related statutes.

Essential Qualifications

• Education: Minimum high school diploma or GED; additional post‑secondary education is a plus.
• Experience: At least 1‑2 years of customer service or part‑handling experience, preferably within banking, credit services, or airline finance.
• Technical Skills: Proficiency with Microsoft Office Suite (Word, Excel, Access, PowerPoint) and familiarity with industry‑specific platforms such as Episys or Symitar.
• Regulatory Knowledge: Understanding of NACHA guidelines, Bank Secrecy Act, and other relevant financial regulations.
• Analytical Ability: Strong numerical aptitude with the capacity to perform detailed financial calculations and data analysis.
• Communication: Excellent written and verbal communication skills, with a focus on delivering superior customer service.
• Work Ethic: Ability to work independently, manage multiple priorities, and meet tight deadlines in a fast‑paced environment.

Preferred Qualifications & Additional Skills

• Previous experience in airline or travel‑related financial operations.
• Certification or coursework in finance, accounting, or compliance.
• Experience with automated payment processing tools and reconciliation software.
• Demonstrated ability to train and cross‑train teammates on complex processes.
• Strong problem‑solving mindset with a proactive approach to identifying process improvements.
• Flexibility to work occasional extended hours to support business needs, including weekends or holidays.

Core Competencies for Success

• Customer‑Centric Focus: Delivering courteous, accurate, and timely assistance to internal and external stakeholders.
• Detail Orientation: Maintaining meticulous records and ensuring every transaction complies with regulatory standards.
• Team Collaboration: Working seamlessly with finance, operations, IT, and vendor teams to resolve issues.
• Adaptability: Thriving in a remote setting while quickly adjusting to evolving business priorities.
• Integrity & Confidentiality: Handling sensitive financial data with the highest level of discretion.

Career Growth & Learning Opportunities

arenaflex is committed to your professional development. As a Remote Customer Service & Payments Operations Specialist, you will have access to:

• Structured onboarding and mentorship programs designed to accelerate your mastery of payment processing and compliance.
• Continuous learning resources, including online courses, webinars, and certifications in finance, risk management, and customer experience.
• Clear career pathways toward senior analyst, compliance specialist, or operations management roles within arenaflex’s global network.
• Opportunities to participate in cross‑functional projects, gaining exposure to technology, product development, and strategic initiatives.

Work Environment & Culture at arenaflex

Our remote workforce is built on trust, flexibility, and a shared commitment to excellence. At arenaflex you will experience:

• Inclusive Culture: A diverse, supportive community where every voice is heard and valued.
• Flexible Scheduling: The ability to design your workday around personal commitments while meeting business objectives.
• Collaborative Tools: State‑of‑the‑art communication platforms that keep you connected with teammates across time zones.
• Well‑Being Programs: Access to mental‑health resources, virtual fitness classes, and employee assistance programs.
• Recognition & Rewards: Regular acknowledgment of achievements through awards, spot bonuses, and career milestones.

Compensation, Perks & Benefits

arenaflex offers a competitive hourly rate ranging from $22 to $35, reflective of experience and performance. In addition to base pay, you will enjoy a comprehensive benefits package that includes:

• Health & Wellness: Medical, dental, vision, and prescription coverage with flexible spending accounts.
• Retirement Savings: 401(k) plan with company match after one year of service.
• Travel Benefits: Employee travel discounts on over 6,800 destinations worldwide, plus companion tickets for family and friends.
• Paid Time Off: Generous vacation, sick leave, and holidays to support work‑life balance.
• Professional Development: Tuition reimbursement, certification support, and access to industry conferences.
• Additional Perks: Employee assistance program, pet‑friendly policies, and discounts on hotels, car rentals, and entertainment.

How to Apply

If you are ready to join a forward‑thinking organization that values your expertise, ambition, and desire to make an impact, we encourage you to submit your application today. Click the link below to start your journey with arenaflex.

Apply Now – Become a Part of arenaflex!

Closing Statement

At arenaflex, your success is our priority. We provide the tools, training, and supportive environment you need to excel as a Remote Customer Service & Payments Operations Specialist. Take the next step in your career, enjoy the freedom of remote work, and help shape the future of global travel finance. We look forward to welcoming you to our dynamic team!