Customer Service Advisor
TDS is establishing the New Homes Ombudsman Service (NHOS) to provide independent redress for consumers purchasing new homes. They are seeking a Customer Service Advisor to deliver exceptional service to consumers and developers, manage enquiries, and ensure effective communication across departments.
Responsibilities
- Providing a first-class service to all consumer and developer enquiries
- Identifying housebuilders and developers with an inadequate understanding of NHOS requirements and escalating to the Head of Operations where necessary
- Handling complaint queries, general enquiries, and low-level complaints
- Answering telephone calls, responding to emails, and handling website enquiries within agreed timescales
- Striving for first-contact resolution in all consumer and developer interactions
- Communicating effectively with all departments to ensure a joined-up customer service approach
Skills
- Demonstrate excellent customer service skills
- Be comfortable dealing with professionals across different areas of the business
- Be a confident communicator
- Possess strong interpersonal skills, with the ability to effectively advise and inform colleagues, customers, and stakeholders
- Have strong administrative skills
Benefits
- 33 days holiday inc bank holidays.
- BUPA Private healthcare.
- BUPA Wellbeing cash plan.
- Pension Scheme.
- Additional day off for your birthday.
- Plus many more!
Company Overview