[Remote] HR Shared Services Tier 1 - Corporate
Note: The job is a remote job and is open to candidates in USA. MGM Resorts International is a leading entertainment and hospitality company seeking individuals to create unique experiences for guests. The HR Shared Services Tier 1 role serves as the first point of contact for employee assistance and information, handling inquiries and resolving issues in accordance with company policies.
Responsibilities
- Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes; this will include telephone, chat and e-mail interactions
- Resolve cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures
- Escalate complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date
- Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
- Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
- Maintain high degree of confidentiality
Skills
- Has a High School Diploma or GED
- One 1+ years of prior experience in customer service or inbound call centers or related experience
- Must be 18 years of age or older
Benefits
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
Company Overview