Audience Services & Administrative Coordinator

North Carolina State University is dedicated to fostering student connections and community through its Division of Academic & Student Affairs. The Audience Services & Administrative Coordinator position is responsible for providing exceptional customer service, managing public inquiries, and serving as a liaison between University Theatre and various business offices.

Responsibilities

• Act as the unit liaison to the DASA and ANCS business offices, compiling financial documentation and supporting basic bookkeeping workflows
• Track expenditures and monitor the annual budget to assist the Director and the ANCS business officer with financial performance tracking
• Review, process, and route artist, vendor, and client contracts to ensure they reach the ANCS business officer and DASA Finance/legal teams
• Gather, research, and summarize program data to assist with the unit’s annual assessment reporting, grant tracking, marketing, and basic report preparation for leadership
• Support the unit with basic office management and hospitality administration, including internal communications, meeting note-taking, and mailing workflows
• Act as the primary internal contact for the full-time box office, relaying event information, season sales information, updates, and schedule adjustments and ensuring patrons are directed to the box office as needed
• Collaborate directly with the centralized arts marketing team by compiling and providing accurate programming information, event listings, and season updates
• Assist with the preparation of printed programs and support basic digital promotional efforts, including maintaining website listings, event calendars, and ordering/contracting with vendors
• Assist University Theatre Event Coordinator with the creation of public facing ticketing and materials to ensure a successful event
• In collaboration with Events Technical staff, lead the recruitment cycle for part-time front-of-house staff (such as House Managers and Ushers)
• Design and maintain front-of-house manuals, training guides, and policy documents to ensure event-day teams are prepared
• Foster a collaborative and service-oriented culture by providing event staff with the tools and guidelines they need to create a welcoming environment for patrons and artists
• Serve as the primary, welcoming point of contact for University Theatre, answering inbound phone calls and public routing emails from patrons, students, and clients
• Respond directly to routine requests for information and route complex or sensitive inquiries to the appropriate staff members
• Manage and route Americans with Disabilities Act (ADA) and general accommodation requests from patrons to internal staff
• Manage and coordinate internal special events such as opening night parties for student productions, open houses, and other internal events requiring food & beverage

Skills

• Bachelor's degree; or equivalent combination of training and experience
• Exceptional interpersonal skills with a friendly, customer-oriented approach and the ability to deal tactfully with varied stakeholders, students, and external customers
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office, Google Workspace, email communication platforms, and comfort working with basic databases and spreadsheets
• Strong organizational skills and the ability to compile data, track multiple projects, and summarize information clearly
• Familiarity with theatre, live event activities, or arts facility operations
• Experience working in arts administration, nonprofit environments, or creative industry support organizations
• Familiarity with event coordination workflows
• Familiarity with basic accounting and bookkeeping practices
• An independent yet collaborative working style—someone who possesses the initiative to keep tasks moving forward while maintaining alignment with organizational goals
• Familiarity with software systems such as EventBrite, Mazevo, Canvas, Adobe Suite

Benefits

• Health Insurance for Temporary Employees
• Enhance your career with LEAD courses
• Attend non-revenue generating sporting events for free.
• Childcare discounts
• Wellness & Recreation Membership
• Wellness Programs

Company Overview