Nurse Practitioner/Physician Assistant, Virtual Clinical Support

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary We are seeking a Part-Time, 24-hour, Remote Nurse Practitioner or Physician Assistant to join our Virtual Clinical Support team. This is a high-demand, high-volume role requiring availability to support patients. For the 24-hour role, the schedule would be 8:30 AM–5:30 PM on Tuesdays, Thursdays, and Fridays. The ideal candidate will have strong primary care experience and a demonstrated ability to manage a broad range of patient needs in a virtual setting. Responsibilities include conducting virtual patient consultations, managing medication refill requests, and coordinating patient care. This role is integral to the delivery of timely, high-quality patient care while enhancing access to services, supporting care continuity, and improving the overall efficiency of healthcare delivery. By helping to reduce administrative and clinical burden on primary care providers, this position contributes to improved patient outcomes and a seamless care experience. Key Responsibilities: Clinical In basket Management

• Prescription Refills: Handle a high volume of routine prescription refill requests, review patient history, and ensure that refills are appropriate, reducing the administrative burden on PCPs.
• Patient Messages: Respond to patient inquiries or concerns that come through the EHR, addressing issues that do not require the direct involvement of the PCP.
• Out of Office Coverage: Review incoming lab results, flagging abnormal findings, and initiating follow-up actions as necessary.
• Virtual Visits
• Same Day/Next Visit: Perform virtual consultations for non-urgent issues, providing preliminary assessments and management plans, escalating cases to the PCP when needed.
• Chronic Disease Management: Manage chronic conditions through virtual visits, ensuring patients adhere to their care plans, making adjustments as needed, supporting PCPs in ongoing care.
• Care Coordination
• Referral Management: Manage referrals to specialists or other healthcare services, ensuring that patients are directed to the right level of care in a timely manner.
• Communication Liaison: They act as a liaison between the patient, PCP, and other specialists, ensuring that communication flows smoothly and that care plans are followed.
• Patient Education: Provide patients with education on their conditions, treatment plans, and self-care strategies during virtual interactions. Quality & Process Improvement
• Innovation: Participates in continuous process improvement, including thoughtful engagement with process consideration for how to adjust and refine process, providing feedback to leadership as appropriate, and willingness to try new ways of accomplishing overall team goals.
• Quality Assurance: Participate in quality improvement initiatives and ensure compliance with clinical guidelines and organizational policies.
• Continuous Learning: Stay updated on the latest clinical practices, telehealth trends, and EPIC EHR functionalities to enhance patient care and efficiency.

Summary

The Nurse Practitioner (NP) is a licensed provider. The NP is responsible for assessing and managing various patient populations, including those with medical and/or surgical conditions, as well as providing diagnostic and therapeutic interventions, developing appropriate plans of care, and conducting ongoing evaluations. May also perform additional duties, such as precepting a small group of learners. Does this position require Patient Care? Yes Essential Functions -Provides direct care, counseling, and education to a designated patient population in ambulatory, inpatient, operative, and/or procedural settings. -Performs complete histories and physical examinations. -Orders, interprets, and evaluates appropriate laboratory and diagnostic tests. -Develops appropriate plans of care and follow-up based on the outcomes of diagnostic, laboratory, and physical examination findings. -Orders medications and writes prescriptions according to organizational and regulatory policies and procedures. -Consistently provides high-quality and timely documentation, including admission and progress notes, procedure notes, operative notes, and discharge summaries. -Performs bedside procedures as are appropriate to the patient population.

Qualifications

Education Master's Degree Nursing required Can this role accept experience in lieu of a degree? No Licenses and Credentials Advanced Practice Registered Nurse [APRN-NP - State License] - Generic - HR Only required Experience 2 years of licensed nurse practitioner experience required Additional Job Details (if applicable) 5+ years of Nurse Practitioner or Physician Assistant experience in Primary Care required Prior experience with Epic required MA, NH, and ME NP or PA licensure required upon hire MA and NH DEA registration required upon hire Remote Type Remote Work Location Two Corporation Way Scheduled Weekly Hours 24 Employee Type Regular Work Shift Day (United States of America) Pay Range $60.98 - $173,867.20/Annual Grade 7 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence. Apply To This Job