[Remote] Operations Manager; Healthcare Recovery
Note: The job is a remote job and is open to candidates in USA. Brown & Joseph AR Management, part of ARMStrong Insurance Services, is a leader in debt recovery and financial solutions. They are seeking an Operations Manager for Healthcare Recovery to oversee daily operations, monitor KPIs, support team leadership, and drive process improvements.
Responsibilities
- Monitor daily workflow and inventory movement
- Assist with workload distribution and resource allocation
- Track operational productivity and performance metrics
- Identify workflow bottlenecks and escalate concerns
- Support implementation of operational procedures and best practices
- Provide coaching and support to collectors and supervisors
- Assist with onboarding and training activities
- Monitor adherence to company policies and procedures
- Support performance management and employee development initiatives
- Promote accountability and teamwork
- Monitor daily, weekly, and monthly KPI performance
- Prepare operational reports and productivity summaries
- Assist leadership with performance tracking and trend analysis
- Coordinate follow-up on action items and operational initiatives
- Identify opportunities to improve efficiency and productivity
- Assist with documentation of procedures and training materials
- Support quality assurance and compliance initiatives
- Participate in cross-training and business continuity efforts
Skills
- 3-5 years management or supervisory experience
- Strong organizational and communication skills
- Experience managing KPIs and operational performance
- Experience leading teams in a fast-paced environment
- Healthcare, collections, insurance, or revenue cycle experience preferred
Benefits
- Benefit package with health, dental, vision, life and disability coverage options
- 401(k) retirement plan option with company matching
- Generous paid time off policy - start with 18 days per year
- Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice
Company Overview