[Hiring] Temporary Coordinator, Family Support @Lucet

Role Description Please note: This is a 12-week temporary role. The Family Support Coordinator provides proactive outreach, assessment, education, and care coordination support to families of children in the Autism Resource Program by connecting them to appropriate services, navigating benefits, and ensuring timely access to care and resources.

• Family Engagement & Needs Assessment:
• Conduct outreach and screening calls to assess family needs, identify barriers, and evaluate gaps in care.
• Build relationships with families through education, support, and ongoing engagement to ensure effective program participation.
• Care Coordination & Resource Navigation:
• Facilitate referrals to clinical, community, and government resources and coordinate with care managers, providers, and internal teams.
• Act as a central point of contact to triage cases, ensure documentation is complete, and support timely access to services.
• Program Education & Administrative Support:
• Educate families on benefits, coverage, behavioral health services, and program requirements.
• Provide administrative and operational support including documentation, communication, and compliance with organizational and regulatory standards.

Qualifications

• Bachelor’s degree in Social Work, Psychology or related healthcare field and three (3) or more years of experience in a health care, managed care and/or customer service setting.
• OR Associates degree and 4+ years of experience.
• OR high school diploma and 5+ years of experience in a health care, managed care or customer service setting.
• Strong computer and keyboarding skills (MS Outlook, MS Word, MS Excel, Adobe Acrobat, and data processing).
• Excellent written and verbal communication, interpersonal, and organizational skills.
• Ability to pass background check upon hire and throughout employment.

Requirements

• Self-motivated and the ability to assume a collaborative role in ensuring that all objectives are met.
• Ability to work independently to meet team objectives/goals.
• Professional demeanor in response to all situations regardless of the nature or circumstances of the situation.
• Able to manage multiple tasks in a fast-paced, changing environment.
• Ability to work within a collaborative, team-oriented environment.

Benefits

• Hourly compensation between $21.80 - $24.20, PLUS an annual performance-based, discretionary incentive.
• Comprehensive health benefit options: Medical, dental, and vision coverage.
• 401(k) with competitive employer match.
• Company-paid life and disability insurance.
• Paid parental leave and wellbeing incentives.
• Generous paid time off, including volunteer time.
• Flexible spending accounts for healthcare and dependent care.
• Professional development opportunities and tuition reimbursement.
• Remote work flexibility (role-dependent).
• Opportunity for meaningful growth, both personally and professionally.

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