Senior Administrator – Accounts, Bookkeeping, Data Entry & Order Processing Specialist (Remote, Australia-Focused Education Operations)

About arenaflex

At arenaflex, we are driven by a singular belief: that thoughtful planning and reliable administration can transform outcomes for students and educators alike. For more than two decades, our organisation has played a behind-the-scenes role in empowering students across Australia — supplying resources, supporting schools, and delivering operational excellence that allows educators to focus on what matters most: their learners.

arenaflex is a remote-first, digitally connected team that thrives on collaboration, precision, and purpose. We are not a faceless corporation; we are a tight-knit group of professionals who take pride in the impact our work has on classrooms from Perth to Cairns, from Adelaide to Townsville. Every order processed, every invoice reconciled, and every record updated contributes to a broader mission of helping students plan for success and reach their full potential.

If you are looking for a role where your administrative mastery directly supports educational outcomes — and where your meticulous nature is celebrated rather than overlooked — arenaflex is the place to build the next chapter of your career.

The Opportunity

arenaflex is seeking a highly capable Senior Administrator to join our dedicated and dynamic remote team. This is not a junior data entry position; it is a senior, multi-disciplinary role that blends accounts administration, bookkeeping, CRM stewardship, and end-to-end order processing. You will be the operational backbone of a mission-driven organisation, ensuring that the financial, administrative, and customer relationship machinery runs with quiet, dependable precision.

This role is crucial to the smooth functioning of arenaflex. We are looking for someone who values accuracy, can maintain a steady and productive pace, and upholds the highest standards of data integrity — even when deadlines are tight and competing priorities demand your attention. The ideal candidate is equally comfortable reconciling a ledger, updating a CRM record, processing a school order, and liaising professionally with stakeholders over email or phone.

Key Responsibilities

Bookkeeping & Financial Administration

• Manage day-to-day bookkeeping activities using Xero, including accounts payable, accounts receivable, bank reconciliations, and general ledger maintenance.
• Process payroll administration with accuracy and compliance, ensuring all employee records, superannuation contributions, and pay cycles are correctly recorded.
• Prepare and review financial data, reports, and summaries for internal stakeholders as required.
• Maintain organised digital financial records and ensure documentation is audit-ready at all times.

Data Entry & CRM Management

• Input, update, and maintain accurate records in our CRM (Salesforce or HubSpot) based on information received from schools, educators, and other stakeholders.
• Perform high-volume, high-accuracy data entry with an unwavering commitment to detail and consistency.
• Identify and correct data discrepancies proactively, flagging any anomalies to the relevant team member.
• Support continuous improvement of data management workflows and contribute ideas to streamline processes.

Order Processing & Operational Support

• Process incoming orders in a timely manner, cross-checking every detail for accuracy before fulfilment.
• Coordinate with internal teams to ensure orders are dispatched, tracked, and delivered on schedule.
• Liaise with schools and customers to confirm order specifications, resolve queries, and provide professional service throughout the order lifecycle.
• Monitor order pipelines and proactively communicate any potential delays or issues.

Document Management & Administrative Support

• Assist in the management, storage, and retrieval of essential business documents, ensuring version control and accessibility for relevant team members.
• Maintain organised digital filing structures across cloud-based platforms including Google Workspace, Dropbox, Office 365, and Microsoft Teams.
• Provide general administrative support to leadership and cross-functional teams as required.

Communication & Stakeholder Engagement

• Communicate effectively and professionally over email and telephone with schools, suppliers, internal stakeholders, and customers.
• Respond to enquiries in a timely, courteous, and solution-oriented manner, upholding the arenaflex standard of service.
• Build and nurture long-term relationships with school partners and other key contacts across Australia.

Essential Qualifications & Experience

• A minimum of 5 years of experience in a similar senior administration, accounts, or operations role.
• Advanced bookkeeping skills with demonstrated experience using financial software (Xero preferred; SAP, MYOB, or comparable platforms are also acceptable).
• Advanced proficiency in Microsoft Office Suite, with particular strength in Word, Excel, and Outlook.
• Demonstrated experience managing multiple tasks within a deadline-driven environment.
• Proven ability to communicate effectively over email and telephone with a wide range of stakeholders.
• Demonstrated ability to achieve targets, work autonomously, and manage your own priorities with minimal supervision.
• Strong problem-solving skills with the capacity to work through challenges independently.
• Solid working knowledge of cloud-based technologies including Google Workspace, Dropbox, Office 365, and Microsoft Teams.
• Previous experience with CRM software such as Salesforce or HubSpot.

Preferred (But Not Essential) Experience

• Logistics, supply chain, or print industry experience is a massive plus.
• Familiarity with design software or the print production process.
• Exposure to the education sector or experience working with schools and educators.
• Formal bookkeeping or accounting qualifications (Certificate IV in Bookkeeping or equivalent).

Technical & Home Office Requirements

• You must own a modern computer (Intel i5 or i7 processor, minimum 8GB RAM, and at least 1TB of free disk space) — please do not apply without meeting this baseline.
• Dual monitors are required for this role to ensure efficient multitasking and data accuracy.
• A reliable, high-speed internet connection suitable for remote work, video calls, and cloud-based collaboration.
• A quiet, dedicated home office space free from distractions during agreed working hours.

Language & Communication

Near-native English proficiency is required — both written and verbal. You will be communicating daily with schools, suppliers, and team members across Australia, and your ability to express ideas clearly, professionally, and empathetically is essential to the role.

Skills & Competencies for Success

• Meticulous attention to detail: You notice the small things that others miss, and you understand why they matter.
• Numerical accuracy: You are confident working with figures, reconciliations, and financial data.
• Time management: You can juggle multiple priorities and consistently meet deadlines without sacrificing quality.
• Self-motivation: You are a proactive self-starter who does not need to be micromanaged.
• Adaptability: You are comfortable learning new systems, processes, and technologies as the business evolves.
• Customer service orientation: You take pride in delivering excellent service to schools and stakeholders.
• Discretion and integrity: You handle confidential financial and business information with the utmost care.

What We Offer

• A competitive compensation package that recognises your experience and the value you bring to arenaflex.
• A fully remote working arrangement with the flexibility to work from anywhere in Australia.
• The opportunity to join a dedicated, dynamic, and supportive remote team that values collaboration and continuous learning.
• Meaningful work that makes a real difference — every task you complete supports students and educators across Australia.
• Ongoing professional development and the chance to broaden your skills across bookkeeping, CRM management, and operations.
• A long-term career path within a stable, mission-driven organisation with more than 20 years of history.

Work Environment & Culture at arenaflex

arenaflex is more than a workplace — it is a community. We are a remote-first team that has intentionally built a culture of trust, accountability, and genuine care. Our team members are spread across Australia, but we are tightly connected through daily collaboration tools, regular team check-ins, and a shared sense of purpose.

We believe that great administration is the foundation of great outcomes. We celebrate the people who keep things running smoothly, who spot the error before it becomes a problem, and who take ownership of their work as if the business were their own. If you are the kind of professional who finds satisfaction in a perfectly reconciled ledger, a clean CRM, and a fulfilled order, you will feel right at home at arenaflex.

Career Growth & Learning

As arenaflex continues to grow, so will the opportunities for you. Many of our senior team members began in administrative roles and have progressed into operations leadership, finance management, and strategic project roles. We actively support professional development, and we will work with you to identify training, certifications, and career pathways that align with your aspirations.

How to Apply

If you have a keen eye for detail, a passion for operational excellence, and a genuine desire to support a mission that positively impacts students across Australia, arenaflex would love to hear from you.

Please submit your resume and a cover letter detailing your relevant experience and explaining why you are a strong fit for this position. Applications that do not include a tailored cover letter will not be considered — and please note that running our listing through AI tools does not constitute a genuine cover letter. We want to hear your voice, in your own words.

Due to the operational nature of this role, shortlisted candidates will be invited to complete a pre-interview testing phase designed to confirm that you have the technical and practical skills required to succeed. This is a chance for you to demonstrate your capabilities, and for us to ensure a great mutual fit before progressing further.

Ready to bring your precision, professionalism, and purpose to arenaflex? We look forward to receiving your application.